Netrix is seeking an IT Support Engineering for the Education Services team is a full-time technical resource staffed onsite at our customer locations and primarily responsible for working closely with clients and crossfunctional support teams to manage, support, and maintain the technology used by these customers. This person is responsible for proactive and reactive support, troubleshooting, and documentation for new and existing customer base on the Education team. This position is ideal for a hands-on, wellrounded engineer who desires to be involved in all aspects of the IT field.
The position requires strong resource and time management skills. Individual must be self-motivated, detailed and process oriented, possess strong verbal and written communication skills, excellent customer service skills, and have solid problem solving/trouble-shooting abilities.
Bachelor's degree in IT, Engineering, or equivalent hands-on work experience.
Work experience must include supporting local area network connected devices or any equivalent combination of education and experience.
Apple Mac hands-on experience a plus Proficient with the most recent Microsoft Windows operating system.
Proficient with the Microsoft Office365 Suite of products
Proficiency with Microsoft Active Directory, DNS, DHCP, Print and File Permissions
Proficient with Google Chromebook product a plus Google Workspace Admin Management a plus
Understanding of IP addressing and network troubleshooting
Must be able to work independently onsite at customer locations
Presents a tidy and professional physical appearance to customers and colleagues in a way the represents Netrix well, especially at a customer site.
Ability to work onsite at customer locations 5 days per week or rotate across multiple client sites located in Newark, NJ Zip Code: 07102
Willingness to travel within and outside the region. (potential 10% - 15% travel)
At Netrix Global our values are the philosophies and principles that live by. They support our vision, help us achieve our goals and commit us to a common purpose.
We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All!
Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today's most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.
We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country's top system integrators.
At Netrix, we're driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, veteran status, or any other protected characteristic. Our hiring, promotion and compensation processes are based on merit, skills, and qualifications, to ensure a fair and unbiased approach for our candidates and employees. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting NetrixHR@Netrixglobal.
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