Job Description
IT Support Engineer (Bilingual preferred – Korean/English)
???? Location: Indiana (On-site)
???? Job Type: Full-Time
???? Salary: Based on Experience
???? Benefits: 100% Employer Paid Medical, Dental, Vision | 401(k) Match | PTO & Holidays | Paid Lunch | Commuter Benefit
About Us
SK C&C USA, Inc. is a leading global IT service provider and a subsidiary of SK Group, one of South Korea’s largest conglomerates. Our U.S. operations focus on IT consulting, infrastructure support, and digital innovation. We are looking for a dedicated bilingual IT Support Engineer to support our growing team in Indiana.
???? Learn more about SK C&C USA: https://www.skccus.com
Position Overview
We are seeking a highly motivated Onsite IT Support Engineer who is fluent in both Korean and English. This position involves hands-on technical support for end-users, device and account management, and collaboration with global IT teams. A strong understanding of Windows-based systems and basic network infrastructure is essential.
Key Responsibilities
✅ Provide first-level technical support for hardware, software, and networking issues
✅ Set up and maintain desktops/laptops per corporate security guidelines
✅ Troubleshoot Windows OS, Microsoft Office, and enterprise software
✅ Assist with Cisco Webex and conference room A/V equipment
✅ Handle onboarding/offboarding tasks including device and account setup
✅ Maintain IT inventory and support hardware lifecycle
✅ Document resolutions and contribute to internal IT knowledge base
✅ Collaborate with regional/global IT teams for escalations and service improvements
Qualifications & Requirements
✔ 1–3 years of experience in IT Help Desk or Desktop Support
✔ Proficiency with Windows OS, MS Office, and common business tools
✔ Basic knowledge of networking (IP, DNS, DHCP, VPN, etc.)
✔ Strong communication skills in Korean and English
✔ Customer-first attitude with solid troubleshooting skills
✔ Bachelor’s degree in IT or related field preferred
✔ Familiarity with Cisco conferencing systems is a plus
✔ Knowledge of IT ticketing systems (e.g., ServiceNow) and scripting tools (PowerShell) is a bonus
???? Ready to Join Us?
If you are a bilingual IT professional looking for a hands-on, people-focused role with room to grow, we’d love to hear from you! Apply today and be a part of our global tech team.