Job Description

At IT Support Guys, we empower companies to create digital transformations. We deliver deep value through proactive and reactive support for our nations leading SME brands. Join forces with a unique group of passionate techies who remain innovative, creative and resilient through the ever changing technology landscape. We're always looking for like-minded people to enrich our company culture and our brand. We offer a unique and exciting experience, and we are looking to add talent to our team today!

We are seeking a Systems Administrator __ to join our team! You will handle a variety of projects to support and improve the organization's network systems.

RESPONSIBILITIES:

• Troubleshoot cloud, network & system issues
• Monitor active cloud, network and server infrastructure
• Perform routine preventative maintenance on equipment
• Administer security measures to prevent system interruptions or breaches
• Execute sensitive data backup and restoration procedures
• Design, implement, and support Microsoft, Apple and Linux related technologies
• Design, implement, and support Remote access solutions like VPN, Remote Desktop Services, VDI
• Document all technical procedures and maintain accurate ticketing notes

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Improve customer service, perception, and satisfaction
• Ability to work in a team and communicate effectively
• Escalate service or project issues that cannot be completed within agreed service levels
• Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
• Help to document internal processes and procedures
• Remain up to date with current and future technologies via publications, social media, groups, conferences and more
• Attend company sponsored conferences as needed
• Mentor and train other team members on escalation procedures, helping them to solve tickets without escalation when appropriate

​QUALIFICATIONS:

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience required
• 3-5 years of database, network administration, or system administration experience
• Working knowledge of cloud collaboration environments, namely Microsoft 365 and Google Workspace
• Working knowledge of virtualization technologies, Hyper-V, VMWare, or equivalent
• Working knowledge of UTM appliances capabilities and associated security capabilities in a small business setting, Sonicwall, Fortinet, Meraki or equivalent
• Experience with scripting, automation, containerization, orchestration, and/or configuration management tools
• Excellent troubleshooting and critical thinking skills

Company Description

With 16 years’ experience and a 97% client-retention rate, IT Support Guys has a proven track record as one of the tech industry’s leading managed service providers for small to medium-sized businesses.