FLSA: Non-Exempt
LOCATION: Amarillo
SHIFT: Monday–Friday with the possibility of occasional overtime on Saturdays and Sundays; A set schedule between 7:00 AM and 6:00 PM local time.
REPORTS TO: Manager of IT Support
Summary: Join Herring Bank as an IT Support II professional and play a pivotal role in providing exceptional technical support to the IT department's customers. Your expertise will help ensure seamless operations for internal and external stakeholders.
Responsibilities:
Provide help desk support, manage work orders, and ensure exceptional customer satisfaction
Uphold security standards for both physical and software access
Install and maintain hardware, including desktops, laptops, and mobile devices
Install, support, and troubleshoot software on Windows, iOS, and Android platforms
Effectively troubleshoot basic network issues
Monitor select systems
Assist in user training on products and technology
Document procedures and address product issues
Stay abreast of emerging technology trends
Utilize remote troubleshooting tools
Ownership of select IT Systems
Qualifications:
Enjoys tackling IT challenges and possesses a proactive approach to problem-solving
Has bachelor's degree in computer science or related field or 3+ years of experience in IT support
Certifications such as CompTIA A+ or MCP are a plus. If not currently certified, the candidate should be willing and able to obtain one within 6 months with company support
Proficiency in troubleshooting hardware, software, and basic network issues
Familiarity with banking systems and security is preferred
Exhibits excellent communication and interpersonal skills
Adheres to security policies
Demonstrates a strong work ethic and punctuality
Willingness to travel occasionally
Environment and Physical Activity: This role operates in a clean, comfortable open office setting with occasional outdoor activities, including driving (about 10% of the time). Minor inconveniences like noise, odors, and drafts may occur. Tasks may include writing, typing, speaking, listening, lifting (up to 50 pounds), carrying, and various activities involving vision, sitting, pulling, walking, standing, squatting, kneeling, and reaching. Equipment operation may involve touch screen devices, computers, telephones and copiers/printers.
Mental Demands:
Proficiently reads documents and manuals and performs detailed work
Applies intermediate-level analytical reasoning (dealing with problems involving several variables)
Proficiency in mathematical calculations (discounts, interest, commissions, proportions, percentages)
Manages stress, meets deadlines, and handles multiple concurrent tasks effectively