IT Support Specialist

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Dark Horse Tech

IT Support Specialist

Tampa, FL
Full Time
Paid
  • Responsibilities

    TAP Program & IT Support Specialist

    Location: MacDill Air Force Base, Tampa, FL – On-site
    Employment Type: Full-Time
    Schedule: Monday–Friday, approximately 7:30 a.m.–4:30 p.m.; maximum 40 hours per week
    Salary Range: $55,000–$58,000 annually
    Clearance: No security clearance required; must be eligible to obtain a DoD Common Access Card (CAC)
    Anticipated Start: Upon Government contract award and funding availability

    Position Overview

    Dark Horse Technologies LLC is seeking a versatile, customer-focused TAP Program & IT Support Specialist to support the U.S. Air Force Military & Family Readiness Center (M&FRC) at MacDill Air Force Base.

    This is a hybrid position combining Transition Assistance Program (TAP) administrative and customer support with hands-on end-user technology support. The Government anticipates that approximately 60% of the workload will involve TAP, administrative, data-entry, records-management, and customer-support functions, with approximately 40% involving IT support.

    The successful candidate will be comfortable moving between customer-facing program support, data and records processing, classroom preparation, laptop and peripheral support, commercial Wi-Fi troubleshooting, audiovisual support, and coordination with Air Force technical support organizations.

    Key Responsibilities

    The selected professional will support day-to-day M&FRC operations, including:

    • Process and maintain TAP-related data, registrations, rosters, attendance records, no-show information, correspondence, and program documentation.
    • Support data entry and updates using Government systems including AFFIRST, vMPF, DODTAP, Microsoft Teams, SharePoint, and other authorized applications.
    • Assist transitioning Service members and other authorized customers with class scheduling, registration, routine status inquiries, and general program-process questions.
    • Prepare classrooms for scheduled TAP events, including laptop setup and breakdown, Wi-Fi connectivity, projectors/displays, audio/video equipment, Microsoft Teams, and facilitator equipment.
    • Provide first-line troubleshooting for Windows laptops, Microsoft 365 applications, printers, scanners, peripheral devices, and other end-user technology.
    • Support commercial Wi-Fi connectivity, access points, hotspots, and related M&FRC technology.
    • Troubleshoot audiovisual and virtual-conferencing equipment used for classes and meetings.
    • Document and track IT support issues and escalate Air Force-controlled systems or issues requiring elevated privileges through the EITaaS Enterprise Service Desk or appropriate DAF support organization.
    • Maintain equipment inventory, warranty, lifecycle, and readiness information.
    • Maintain electronic records and documentation in accordance with applicable Air Force records-management, Privacy Act, and PII-protection requirements.
    • Coordinate effectively with M&FRC staff, facilitators, customers, and Air Force technical-support personnel.
    • Provide occasional support at another M&FRC location in Ruskin, Florida, as required. Travel is expected to be minimal.

    Required Qualifications

    Candidates should have:

    • Minimum three years of combined relevant experience involving administrative support, data entry, information technology/end-user support, or similar responsibilities.
    • Proficiency with Microsoft Office/Microsoft 365, including Outlook, Word, Excel, PowerPoint, and Teams.
    • Working knowledge of Windows desktop environments and basic end-user troubleshooting.
    • Experience troubleshooting laptops, printers, scanners, peripherals, connectivity, software, drivers, file access, or similar user-support issues.
    • Ability to support Microsoft Teams meetings and basic audiovisual/virtual-conferencing technology.
    • Strong data-entry and documentation skills with attention to accuracy and deadlines.
    • Strong customer-service and interpersonal communication skills.
    • Ability to independently organize competing priorities and shift between administrative, customer-facing, and technical tasks throughout the workday.
    • Ability to operate professionally within a military or structured Government environment.
    • U.S. citizenship and ability to satisfy Government suitability/background requirements necessary to obtain a DoD CAC.

    Preferred Qualifications

    Experience in one or more of the following areas is desirable but not required:

    • Military & Family Readiness Center or military personnel/program support
    • Transition Assistance Program or similar workforce-transition programs
    • AFFIRST, DODTAP, or vMPF
    • SharePoint
    • Microsoft Access
    • ServiceNow, enterprise helpdesk, or other ticket-management systems
    • Commercial Wi-Fi administration
    • Laptop deployment and asset/inventory management
    • A/V, VTC, or virtual-classroom support
    • Prior military service or previous support to a DoD/Federal customer

    Direct experience with TAP, AFFIRST, DODTAP, or vMPF is not required if the candidate demonstrates strong transferable administrative, customer-support, data-management, and technical skills.

    About Dark Horse Technologies

    Dark Horse Technologies LLC is a Woman-Owned Small Business providing cybersecurity, information technology, engineering, program support, and mission-support services to Federal and Department of Defense customers.