Job Description

Job Description

We are seeking a IT Support Specialist __ to join our team! You will handle a variety of projects to support and improve the organization's network systems.

Responsibilities:

• Provide technical assistance with computer hardware and software in varying environments
• Resolve issues for clients via phone, in person, or remote support
• Recommend hardware and software improvements
• Document and track customer issues and resolutions within a service tracking application
• Participate in projects and system enhancements
• Assist Network/Server team with on-site tasks
• On-site support with requirement to follow COVID-19 safety protocols

​ Qualifications:

• Previous experience in IT, minimum 3-5 years working with users with a strong focus on customer support
• Means to travel between client sites around the San Francisco Bay Area
• Familiarity with Microsoft 365 and Azure services
• Basic networking knowledge including TCP/IP and data protocols
• Ability to prioritize and multitask
• Deadline and detail-oriented
• Strong troubleshooting and critical thinking skills
• Good communication and writing skills
• Positive and professional demeanor

Company Description

We are a managed service provider located in the heart of the Silicon Valley. Our team is comprised of skilled consultants that serve a global customer base, primarily located in the bay area.

Company Description

We are a managed service provider located in the heart of the Silicon Valley. Our team is comprised of skilled consultants that serve a global customer base, primarily located in the bay area.