Job Description

As a key member of Grantek's IT & Digital Enablement team, you will report to the Director of IT and work directly with our IT Manager. Grantek is actively engaged in digital transformation initiatives focused on AI enablement and automation, and this hands-on role will be essential in supporting our growing technical infrastructure and security posture. You will be responsible for maintaining user equipment, mobile technology services, and handling level 1 IT support requests for staff across our North American offices.

This position involves working with diverse user groups across our organization, from highly technical engineers to team members with varying levels of technical proficiency.

Primary Job Responsibilities:

• Assist with infrastructure improvements to support our digital transformation goals
• Perform Microsoft Active Directory functions related to user management such as password resets, account management, and group memberships
• Image and deploy laptops and mobile devices
• Manage all IT tasks related to new employee onboarding and terminations
• Investigate and troubleshoot network issues related to services such as DHCP and DNS
• Maintain company inventory utilizing asset tracking software
• Provide timely troubleshooting and support for laptops, printers, and other hardware and software across multiple North American locations
• Microsoft Office Suite (Office 365) knowledge and troubleshooting (Word, Excel, Teams, OneNote, PowerPoint, etc.)
• Email client configuration and setup (Outlook, mobile email setup, distribution groups, etc.)
• Daily use of helpdesk/ticketing system to track requests, document activities, and generate metrics reports
• Setup and troubleshoot mobile devices (iOS and Android)
• Create and maintain Windows PowerShell scripts for automation and efficiency
• Contribute to continuous improvement of staff technologies and the overall computing environment
• Leverage AI tools to improve support resolution, including developing SOPs and utilizing chatbots for common requests
• Automate recurring IT functions to improve efficiency and reduce manual processes
• Support security initiatives including responding to security incidents, improving incident response readiness, deploying and upgrading security policies, and working toward NIST framework alignment

Qualifications

• 1-2 years experience in a corporate technical support role
• Work experience or education focused on relevant technical disciplines
• Strong troubleshooting skills and attention to detail with a hands-on approach
• Excellent communication skills to interact with internal clients of varying technical abilities across multiple locations; strong listening skills are critical
• Solid understanding of operating systems including Windows 11, Windows Server, and Linux
• Working knowledge of Microsoft Office software products, internet browsers, and operating systems
• Proven exemplary customer service experience, including active listening and clear communication using both oral and written methods
• Strong understanding of networking concepts such as TCP/IP, VLANs, switches, and routers
• Familiarity with antivirus software, firewalls, and other IT security components
• Understanding of cybersecurity principles and best practices
• Interest in emerging technologies including AI and automation
• Demonstrated ability to work collaboratively with people at all levels
• Ability to manage time, multitask, and adapt to changing priorities
• Willingness to work on-site at least 3 days per week at our Oak Brook office and/or Addison Panel Shop (hybrid position)

Additional Information

We are committed to the principals of equal employment opportunity and to fostering a workplace where all Grantekians feel respected and included. To ensure a fair and consistent hiring process, applications are reviewed through a blend of thoughtful human evaluation and trusted AI-assisted tools.