IT Support Specialist

The Company: Our client is a well-established Non-Profit healthcare organization based in St. Petersburg, Florida that offers its employees the support and understanding you would expect from top-rated management.

The Position: The IT Support Specialist provides front-line technical support to staff across multiple office locations. This role is responsible for installing, maintaining, and troubleshooting hardware, software, and network systems. The Specialist works closely with the Information Services team and end users to ensure smooth day-to-day IT operations, resolve technical issues, and maintain a secure and functional technology environment.

• $40,000 - $45,000 Depending on Experience
• Health Insurance
• Vision And Dental Insurance
• 403b with 5% Match
• 10 Days of PTO + 8 Paid Holidays
• Student Loan Repayment Through NHSC
• Malpractice And All Fees Paid by Employer
• And Much, Much More!

Requirements:

• Associate degree in Information Technology or related field; or industry-recognized certifications (e.g., CompTIA, Microsoft)
• Minimum of 2 years’ experience in IT Help Desk or technical support role in a corporate environment
• Strong knowledge of Windows operating systems (Windows 10, Windows Server) and Microsoft Office applications
• Experience with networking concepts, hardware setup/repair, and troubleshooting connectivity issues
• Familiarity with Active Directory, Citrix, and remote desktop support tools
• Ability to install and configure workstations, mobile devices, printers, and software
• Excellent communication and customer service skills
• Must be 21 years of age with a valid Florida Driver’s License and reliable transportation
• Must pass a Level II DCF Background Screening, drug screening, and meet all agency driving and compliance standards
• Comfortable lifting equipment up to 75 lbs. and working across multiple office locations

Responsibilities:

• Install, configure, maintain, and upgrade desktop computers, laptops, and Citrix Thin Clients
• Provide technical support for software, hardware, mobile devices, and network connectivity issues
• Troubleshoot and resolve issues related to printers, scanners, and multi-function devices
• Support end users with IT-related concerns via phone, email, or in person, ensuring timely and professional assistance
• Create and manage user accounts, permissions, and access in Active Directory and other systems
• Assist with server maintenance, backups, and network infrastructure tasks as assigned
• Maintain accurate records of support requests, equipment inventory, and service history
• Install and terminate network cabling, and diagnose connectivity issues
• Maintain and update agency phone system settings and user extensions
• Ensure compliance with organizational IT policies and data security protocols
• Provide basic user training and guidance on software tools and IT best practices
• Collaborate with team members and departments to support agency technology need

Apply or Send Resume to Justin@theipgteam.com