Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

IT Support Specialist

In this role, the support specialist will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

Status: Full-time/40 hours (Monday-Friday) Department: IT

Pay: Salary Physical Setting: Corporate Office

Experience: 2+ Years

Salary: $65,000+

Benefits

401(k)

401(k) Matching

Dental Insurance

Health Insurance

Paid Time Off

Bonus Pay

Day-to-Day Duties and Responsibilities

Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware

Handle business-critical IT tasks and system improvements

Enable faster and smarter business processes and employee productivity

Take responsibility for projects and solutions within the larger business initiative

Research and evaluate emerging technologies, hardware, and software

Track and maintain hardware and software inventory

Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, Dropbox, AI, and Odoo

Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions

Ensure network components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions

Install, configure, and support workstation software, hardware, printers, and phones

Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy

Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly

Implement applications and software upgrades and troubleshoot any performance issues

Train employees in using software and hardware, and provide technical support when needed

Qualifications

Two years of experience working in IT

Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools

Excellent interpersonal skills

Ability to maintain confidentiality of company information

Accountable, self-starter who is flexible, highly adaptable and able to work at a fast pace

Candidate should be extremely organized, detail-oriented and possess an ability to learn quickly, multi-task and know how to prioritize duties to meet requests and deadlines

Expertise in implementing, configuring, and testing IT solutions

Strong creative and analytical thinking

Proficiency

Bachelor’s degree (or equivalent) in computer science

Project management experience

Professional certification

Must enjoy working in a fast-paced team environment.

Good research and problem-solving skills.

Ability to multi-task and take initiative.