Job Description

We are seeking a proactive and detail-oriented IT Support Specialist with a strong background in MacBook support within a Microsoft 365 (M365) environment. The ideal candidate will have hands-on experience supporting macOS devices in a corporate setting, with preferred knowledge of Jamf for device management. You will play a key role in ensuring our end-users have a seamless and secure experience with their devices, productivity tools, and collaboration platforms.

Qualifications

Key Responsibilities:

- Provide tier 1 support for macOS devices, ensuring optimal performance and minimal downtime.- Configure, deploy, and maintain MacBooks using Kandji or other mobile device management (MDM) tools.

- Mostly provide MacBook device installation and/or uninstallation services

- Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.

- Manage user accounts, licenses in Azure AD and Microsoft 365 Admin Center.

- Troubleshoot hardware and software issues on MacBooks and escalate complex problems as necessary.

- Handle onboarding and offboarding of employees including provisioning/deprovisioning of hardware and software.

- Document support processes, maintain asset inventory, and ensure compliance with company IT policies.

- Collaborate with the broader IT team on projects and initiatives that impact end-user computing.

Qualification:

- At least 1 years’ experience in a similar IT support or helpdesk role, primarily focused on macOS.

- Basic understanding of Microsoft 365 apps and services.

- Familiarity with Azure Active Directory and identity/access management.

- Strong troubleshooting and diagnostic skills with the ability to work independently.

- Team works play required and excellent communication and customer service

Additional Information

All your information will be kept confidential according to EEO guidelines.