Job Description

- Provide tier 1 support for macOS devices, ensuring optimal performance and minimal downtime.- Configure, deploy, and maintain MacBooks using Kandji or other mobile device management (MDM) tools.

- Mostly provide MacBook device installation and/or uninstallation services

- Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.

- Manage user accounts, licenses in Azure AD and Microsoft 365 Admin Center.

- Troubleshoot hardware and software issues on MacBooks and escalate complex problems as necessary.

- Handle onboarding and offboarding of employees including provisioning/deprovisioning of hardware and software.

- Document support processes, maintain asset inventory, and ensure compliance with company IT policies.

- Collaborate with the broader IT team on projects and initiatives that impact end-user computing.

- Maintain accurate IT asset inventory , including tracking, assignment, recovery, and lifecycle management of devices.

Qualifications

• 2+ years of hands-on IT Helpdesk / Desktop Support / IT Support experience.
• Strong hands-on experience with macOS and MacBook devices.
• Experience with Kandji, Jamf, Intune, or other MDM platforms.
• Experience deploying, configuring, and managing MacBook devices.
• Working knowledge of Microsoft 365 applications and administration.
• Experience with Azure AD / Microsoft Entra ID and Microsoft 365 user/license management.
• Experience with employee onboarding/offboarding and hardware lifecycle management.
• Strong troubleshooting and problem-solving skills.
• Experience with IT asset management and inventory tracking.
• Strong communication and customer service skills.

Preferred Qualifications

• Experience supporting Kandji specifically.
• Experience with Jamf Pro or Microsoft Intune.
• Experience with Exchange Online, SharePoint, OneDrive, and Teams administration.
• Familiarity with endpoint security and compliance management.
• Experience in a corporate or enterprise IT environment.
• Basic understanding of Windows environments and cross-platform end-user support.

Additional Information

All your information will be kept confidential according to EEO guidelines.