Job Description

We are looking for a technical support specialist with expertise in computer engineering and networking fundamentals. This role focuses on general help desk operations and infrastructure support rather than cybersecurity functions. The IT Support Specialist provides tier-1 technical support for all end users, resolving a wide variety of technical problems on a timely basis, using their solid understanding of core IT concepts to build upon.

Essential Responsibilities

• Responds to Help Desk requests by providing timely and effective technical support to end users
• Troubleshoots, identifies and resolves technical issues related to local area networks (LAN) and PC workstations
• Sets up, configures, and maintains computer hardware, including desktops, laptops, docking stations, monitors, printers, and scanners
• Applies sound judgment to resolve issues efficiently, ensuring high customer satisfaction, minimal downtime, and cost-effective solutions
• Follows established procedures and guidelines, while drawing on experience to perform job responsibilities effectively
• Contributes to the IT knowledge base by creating and maintaining clear, accurate documentation of technical procedures and resolutions
• Other miscellaneous duties, as required
• Some travel may be required

Qualifications

• B.S. Computer Science or related field
• Three or more years of experience in a related position
• Experience with computer hardware, software, and networking systems
• Help desk or technical support background
• Technical proficiency with Microsoft, Apple and Android operating systems, tablets, monitors, printers, laptops, modems, routers, VPNs., LANs
• Must be authorized to work in the United States

Please note: Cybersecurity background is not required for this position. We prioritize candidates with general IT and networking experience.

Additional Information

This is a full-time, non-exempt position reporting to the Director of IT.

Moneta is committed to providing the best possible care for our employees; part of this care includes offering comprehensive benefits that enhance the well-being of employees and their families:

• Paid holidays
• Paid time off (PTO)
• Employer cost-shared medical and dental insurance
• Employer-paid short-term disability, long-term disability, AD&D insurance, and basic life insurance
• 401k Match – 50% of employee contributions up to 6% of compensation
• Discretionary annual profit-sharing bonus
• Paid parental leave
• Professional development reimbursement
• Paid volunteer time off (VTO)
• Employee referral incentive bonus program
• Onsite wellness programs & rewards
• Employee engagement activities

Moneta is a fiduciary fee-only Registered Investment Advisory firm and unable to hold securities licenses with the exception of Series 65. We also do not allow outside business activities, insurance commissions, and/or trails.