Job Description

Job Description

Who we are:

The National Center for Manufacturing Sciences (NCMS) is a cross-industry technology development consortium dedicated to improving the competitiveness and strength of the U.S. industrial base. As a member-based organization, it leverages its network of industry, government, and academic partners to develop, demonstrate, and transition innovative technologies efficiently, with less risk and lower cost.

NCMS enables world-class member companies to work effectively with other members on new opportunities – bringing together highly capable companies with providers and end-users who need their innovations and technology solutions. NCMS members benefit from an accelerated progression of idea creation through execution.

Location/Schedule: This hybrid role (3 days at the office/2 remote days) is based out of the Ann Arbor, Michigan headquarters office.

Job Purpose:

The IT Support Specialist responds to support requests from NCMS staff. Support activities include IT hardware, software, and end-user training. Excellent communication and the ability to multitask and prioritize tasks are essential skills.

Primary Responsibilities:

• Respond to e-mail and telephone requests for computer hardware and software support.
• Perform preventive maintenance on laptops, desktops, servers, printers, mobile devices, and miscellaneous peripheral devices.
• Maintain wired and wireless network devices, including routers, firewalls and switches.
• Receive, store, log, and track hardware and software inventory.
• Install and configure Windows operating systems and applications. Troubleshoot configuration problems.
• Install, configure, and troubleshoot workstations, and peripherals. The Support Technician will ensure compliance with all software license agreements made between NCMS and other vendors for infrastructure use.

Requirements:

• Must be a citizen of the United States.
• Must have or be eligible to obtain a government security clearance.
• Must be fully vaccinated against COVID-19 unless legally exempt.
• Experience with Windows 10/11 and Microsoft 365 (formerly Office 365) suite applications.
• Extensive knowledge of Microsoft Office suite.
• Thorough knowledge of PC and server hardware.
• Thorough knowledge of network fundamentals & components (LAN/WAN, routers, hubs, etc.)
• Basic understanding of network protocols (TCP/IP, 802.11, HTTP, FTP, etc.)
• Minimum of 1 year of hardware and software diagnostic experience, configuring TCP/IP and using Internet protocols.
• Ability to transport heavy boxes (up to 80 lbs.) of equipment and software.
• Proactive, self-driven, and able to resolve problems with minimal direction and oversight.
• Strong ability to multi-task, organize and prioritize workload in a fast-paced environment.
• Convey a positive and professional image that will reflect favorably on both the company and the Management Information Systems Department.
• Excellent communication skills are essential.
• Prior help desk experience is highly desired.
• Experience with NIST 800-171 compliance desired.
• A+, Cisco or Microsoft certification strongly desired.
• Active Directory and Group Policy administrative experience desired.

Position reports to the VP, IT and Data Security.

Company Description

The National Center for Manufacturing Sciences (NCMS) is a cross-industry technology development consortium, dedicated to improving the competitiveness and strength of the U.S. industrial base. As a member-based organization, it leverages its network of industry, government, and academic partners to develop, demonstrate, and transition innovative technologies efficiently, with less risk and lower cost.

NCMS enables world-class member companies to work effectively with other members on new opportunities – bringing together highly capable companies with providers and end-users who need their innovations and technology solutions. NCMS members benefit from an accelerated progression of idea creation through execution.

Company Description

The National Center for Manufacturing Sciences (NCMS) is a cross-industry technology development consortium, dedicated to improving the competitiveness and strength of the U.S. industrial base. As a member-based organization, it leverages its network of industry, government, and academic partners to develop, demonstrate, and transition innovative technologies efficiently, with less risk and lower cost.\r\n\r\nNCMS enables world-class member companies to work effectively with other members on new opportunities – bringing together highly capable companies with providers and end-users who need their innovations and technology solutions. NCMS members benefit from an accelerated progression of idea creation through execution.