This is a short term contractor need through end of year 2025. Will be located in Downtown Houston. Parking is covered!

Schedule: 7:00 AM – 4:00 PM during initial training, then standard hours of 8:00 AM – 5:00 PM

We’re seeking a detail-oriented IT Support Specialist to deliver hands-on technical support to end users across multiple locations. This role involves resolving help desk requests, setting up new hardware, maintaining IT documentation, and supporting day-to-day IT operations in both office and industrial environments. You’ll join a collaborative, customer-focused team committed to keeping systems and users running smoothly.

• Log, track, and document all service requests in the IT help desk system, ensuring timely resolution and user satisfaction.

• Provide hardware and software support for desktops, laptops, printers, handheld devices, and other equipment — both onsite and remotely.

• Partner with the Help Desk and Desktop Support team to provide coverage and continuity, including travel to field sites when needed.

• Communicate effectively with end users regarding expected resolution times, repair impacts, and follow-up steps.

• Escalate complex issues to subject matter experts when appropriate.

• Support data backup and integrity efforts across systems.

• Maintain spare parts inventory and ensure proper organization of IT storage areas.

• Update hardware disposal logs and assist with equipment lifecycle management.

• Deliver basic end-user training on systems, applications, and IT/security best practices.

• Create and update internal documentation, standard procedures, and troubleshooting guides.

• Adhere to all IT and organizational policies and practices.

Minimum Requirements:

• 3+ years of experience in computer service, customer support, or enterprise-level IT support.

• Experience with help desk ticketing systems and administrative tools.

• Associate degree in Computer Science or related field, or equivalent hands-on experience.

Preferred Qualifications:

• Experience supporting users in a plant or industrial environment.

• Industry certifications such as Microsoft Certified Professional (MCITP or higher) or CompTIA A+.