Job Description

Job Description

Orlando based Information Technology company providing full-service technology support to businesses

We are seeking an Information Technology support specialist to join our team. We are a small computer support company that is looking for an energetic, professional, self-motivated, reliable person. You will resolve computer related issues for our clients.

The perfect candidate will want to help us grow our account base and assist in promoting technology solutions to small and medium size businesses. Unlimited growth and potential for the right candidate. We have a great work environment that will expose you to many areas of technology. This is an in-house position not remote and requires reliable transportation.

Responsibilities include but not limited to:

• Providing excellent customer service to our clients.
• Answering phones and gathering detailed technical information.
• Entering and completing support requests in our ticketing system.
• Recommend hardware and software.
• Provide multiple levels of technical support based on experience.
• Going onsite to customer locations when required.

Requirements:

• College degree in a technical field with 2+ years’ experience
• Ideal candidate working on or completed their four-year degree in Technology
• Ability to multi-task
• Have problem solving and troubleshooting skills.
• Have passion, drive, and ambition to be there best and do their best.
• Have a desire to continue education.
• Have reliable transportation.
• Have excellent phone skills.
• Have excellent communication skills.
• Have knowledge of computer software and hardware.
• Network, switch, and router experience.
• In depth knowledge of Windows 10/11, Office 365
• Microsoft Azure experience a big plus.
• Windows Server 2019 and 2022 knowledge.
• Microsoft Hyper-V and VMWare experience a big plus

Company Description

We have been in business for over 20 Years providing full service technical support to small and medium size businesses.

Company Description

We have been in business for over 20 Years providing full service technical support to small and medium size businesses.