We are seeking a highly skilled and motivated IT Support Specialist to join our dynamic team at KYNY Group. As a leading company in our industry, we pride ourselves on providing exceptional service and cutting-edge technology solutions to our clients. We are looking for a dedicated and technically proficient individual to join our team and assist us in delivering top-notch IT support to our clients remotely.
Job Responsibilities:
- Provide technical support and troubleshooting assistance to clients via phone, email, and remote access tools
- Identify and resolve hardware and software issues on various platforms and operating systems
- Perform remote installations, upgrades, and configurations of software and hardware
- Set up user accounts and permissions, and maintain system security
- Monitor and maintain client networks, servers, and workstations for optimal performance and availability
- Proactively identify potential issues and provide solutions to prevent future problems
- Document all support activities and maintain accurate records of work performed
- Collaborate with team members and escalate issues to appropriate resources when needed
- Communicate with clients in a professional and timely manner to provide updates and resolve issues
Job Qualifications:
- Bachelor's degree in Information Technology, Computer Science or related field
- 2 years of experience in a technical support role
- Extensive knowledge and experience with various operating systems, such as Windows and MacOS
- Strong understanding of networking concepts and protocols
- Familiarity with remote access tools and support software
- Excellent troubleshooting and problem-solving skills
- Ability to work independently and cooperatively in a team environment
- Strong communication skills with the ability to explain technical concepts to non-technical individuals
- Proven ability to prioritize and manage multiple tasks in a fast-paced environment
- Certified in relevant IT certifications, such as CompTIA A , Network , or Microsoft Certified