Job Description

Job Description

IT Support Specialist - Temporary to Permanent

Location: Columbia, SC
Employment Type: Temporary to Permanent Full-Time

Position Overview: We are seeking a skilled IT Support Specialist to join our law firm. This temporary-to-permanent position offers the opportunity to provide comprehensive technical support in a professional legal environment. The ideal candidate will ensure smooth daily operations of our technology infrastructure while delivering exceptional customer service to attorneys and staff.

Key Responsibilities:

Technical Support & Troubleshooting

• Provide desktop and laptop support for Windows-based systems, including hardware and software troubleshooting
• Diagnose and resolve network connectivity issues, printer problems, and peripheral device malfunctions
• Perform system maintenance, updates, and security patches
• Set up and configure new workstations and mobile devices

Copier & Print Management

• Maintain and troubleshoot multifunction copiers and printers throughout the office
• Coordinate with vendor support for equipment repairs and maintenance
• Manage print queues, toner replacement, and equipment supplies
• Train staff on proper equipment usage and features

Case Management Software Support

• Provide technical support for legal case management applications
• Assist users with software navigation, data entry, and report generation
• Coordinate software updates and user access management
• Document and escalate software issues to vendors when necessary

Training & Documentation

• Conduct one-on-one and group training sessions for new software and systems
• Create and maintain user guides and IT documentation
• Provide ongoing support during technology transitions and upgrades

General IT Support

• Respond to help desk tickets and prioritize requests based on business needs
• Assist with backup and data recovery procedures
• Support video conferencing and presentation technology for meetings and depositions
• Maintain inventory of IT equipment and supplies

Required Qualifications:

• Associate's degree in Information Technology, Computer Science, or equivalent experience
• 2+ years of experience in desktop support or IT help desk environment
• Strong knowledge of Windows operating systems and Microsoft Office Suite
• Experience with network troubleshooting and basic system administration
• Excellent communication skills and customer service orientation
• Ability to work independently and manage multiple priorities
• Professional demeanor suitable for a legal office environment

Preferred Qualifications:

• Experience supporting legal case management software (Filevine, Clio, or similar)
• Familiarity with legal industry technology requirements and compliance standards
• Basic knowledge of server administration and backup systems
• Relevant IT certifications (CompTIA A+, Network+, or equivalent)

What We Offer:

• Competitive salary commensurate with experience
• Opportunity for permanent placement based on performance
• Professional development opportunities
• Collaborative work environment with growth potential

This position offers an excellent opportunity to develop your IT career while gaining valuable experience in the legal industry. We encourage applications from candidates who are detail-oriented, enjoy problem-solving, and thrive in a professional service environment.