Job Title – IT Support Specialist

Grow your career with a cutting-edge Fintech industry leader!

Our client, a high-growth firm shaping the future of wealth management technology, is currently seeking an in-office IT Support Specialist for their Wilmington, DE office to help manage IT infrastructure and provide user support and training to a team of fintech professionals. The individual selected for this position will also be responsible for troubleshooting, setup and installation, maintenance, and documentation of our IT infrastructure. In addition to work at the primary location in Wilmington, this position will also require occasional work in the company’s central NJ location as well.

Responsibilities:

• User Support: Assist end users with technical issues via phone, chat, and in person.
• Troubleshooting: Diagnose and resolve problems with desktops, laptops, monitors, printers, and common software.
• Setup & Installation: Onboard new users, configure workstations, and install required applications.
• Maintenance: Monitor IT equipment and help with routine hardware and software upkeep.
• Training: Provide basic user guidance, tips, and best practices for hardware and software use.
• Documentation: Record issues, resolutions, and updates in the ticketing system; maintain IT asset inventory.

Requirements:

• A working understanding of Active Directory and networking.
• Hands-on experience with Windows 11, Microsoft Office, and general desktop applications.
• Experience with mobile devices is a plus.

The above requirements and qualifications are meant to describe the general nature of the position and do not represent all duties to be performed by the selected candidate. Please note that only candidates who are under consideration for the position will be contacted. The Company is an equal opportunity employer. All employment is decided on basis of qualifications, merit and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.