Benefits:

Paid time off

IT Support Technician / IT Support Engineer

Omnis Computers – Schenectady, NY Full-Time | Starting at $25/hour | Monday–Friday

About Omnis Computers

Omnis Computers is an established Managed Service Provider (MSP) serving businesses and organizations throughout New York's Capital Region. Since 1984, we've helped our clients manage, secure, and get the most out of their technology.

We're a small, experienced team, which means our technicians get hands-on exposure to a wide variety of clients, environments, and technologies.

We're looking for an IT Support Technician / IT Support Engineer to join our team in Schenectady. This position is a great fit for someone early in their IT career with a strong technical foundation, as well as an experienced Level 1 or Level 2 technician looking to expand their skills in an MSP environment.

Compensation & Benefits

Starting pay of $25.00/hour, with compensation based on experience and skill level

Health insurance

Paid time off (PTO)

Retirement plan

Full-time, Monday–Friday schedule

Opportunities for professional growth and hands-on experience across a wide range of IT technologies

What You'll Do

You'll work directly with our clients and technical team to troubleshoot everyday IT problems, maintain client environments, and assist with technology deployments and projects.

Responsibilities include:

Provide remote, phone, and onsite technical support

Troubleshoot Windows desktops and laptops

Support Microsoft 365, Outlook, Teams, OneDrive, and related applications

Create and manage Microsoft 365 users, licenses, permissions, and MFA

Troubleshoot printers, scanners, and other peripherals

Diagnose internet, Wi-Fi, VPN, and general network connectivity issues

Set up and deploy new computers and other hardware

Assist with Windows Server and Active Directory environments

Support firewalls, switches, wireless access points, and other network equipment

Troubleshoot software and line-of-business applications

Assist with endpoint security, backups, email security, and other cybersecurity solutions

Document work and maintain accurate service tickets

Travel to client locations throughout the Capital Region when onsite assistance is required

Work alongside senior engineers on larger projects, migrations, and deployments

What We're Looking For

You don't need to be an expert in everything. We're looking for someone with a good technical foundation who enjoys troubleshooting, communicates well, and wants to continue learning.

Ideal candidates will have:

Basic to intermediate Windows troubleshooting skills

Familiarity with Microsoft 365

Basic networking knowledge, including IP addressing, DNS, DHCP, Wi-Fi, and VPNs

Experience installing and troubleshooting computer hardware and software

Strong problem-solving and troubleshooting skills

Good written and verbal communication skills

A professional and friendly approach when working with clients

Ability to manage multiple tasks and priorities

Willingness to learn new technologies

Valid driver's license and reliable transportation for client visits

Previous experience at an MSP, IT help desk, computer repair business, or internal IT department is a plus, but it is not required. We're open to candidates with less professional experience who can demonstrate strong technical aptitude and a desire to learn.

Relevant IT education, certifications, internships, homelab experience, or other hands-on technical experience will also be considered.

Technologies You'll Work With

Our technicians gain experience with technologies including:

Microsoft 365

Windows 10/11

Windows Server

Active Directory

Fortinet/FortiGate

NinjaOne

Bitdefender

Huntress

Microsoft Teams

VoIP systems

Cloud and local backup solutions

Email security platforms

Business networking and Wi-Fi

You don't need experience with every product on this list. We'll help you learn our tools, systems, and processes.

Why Join Omnis?

At Omnis, you won't be limited to resetting passwords or working the same type of ticket every day.

You'll work alongside experienced engineers and gain real-world experience across Microsoft 365, networking, cybersecurity, servers, cloud services, VoIP, and business IT infrastructure.

For someone early in their IT career, this is an opportunity to develop practical skills quickly. For an experienced Level 1 or Level 2 technician, it's an opportunity to take on more responsibility and continue developing into a well-rounded IT engineer.

Job Type: Full-time Pay: Starting at $25.00 per hour Schedule: Monday–Friday Location: Schenectady, NY

Omnis Computers is an equal opportunity employer.