IT Support Technician (Part-Time, DMV Area Only)

C

CMHWorks, LLC

IT Support Technician (Part-Time, DMV Area Only)

Purcellville, VA
Part Time
Paid
  • Responsibilities

    IT Support Technician (Part-Time, Northern VA/ D.C./ Maryland Area Only)

    We’re seeking a hands-on, solutions-driven IT Support Technician who thrives in a fast-paced environment and enjoys solving real-world technology challenges. This role is ideal for someone who can confidently bridge the gap between technical teams and end users—delivering both exceptional customer service and technical expertise.

    Important: This is a part-time job (up to 20 hours per week) and requires local travel to client sites across the DMV area. Only local candidates will be considered.

    What You’ll Do

    Technical Support & Problem Solving

    • Provide remote support to diagnose and resolve hardware, software, and network issues using modern troubleshooting tools
    • Escalate complex issues appropriately while maintaining ownership through resolution
    • Identify recurring issues and recommend proactive improvements to systems and processes

    Client-Facing Support

    • Communicate clearly and professionally with clients—translating technical issues into easy-to-understand terms
    • Deliver a high level of customer service, ensuring a consistently positive support experience

    On-Site Support

    • Travel locally to client sites for hands-on troubleshooting when needed
    • Install, configure, and maintain end-user systems, networking equipment, and peripherals

    Systems & Administration

    • Support Active Directory (user accounts, permissions, access control)
    • Assist with cloud environments (Azure and/or AWS preferred)
    • Collaborate with senior engineers to maintain and improve IT infrastructure

    Ticketing & Documentation

    • Manage and update tickets using a structured support system
    • Document solutions, processes, and recurring fixes to enhance team efficiency and knowledge sharing

    What You Bring

    Technical Experience

    • Operating Systems: Windows and macOS
    • Hardware: PC setup, imaging, printers, scanners, basic networking, access points, routers
    • Software: Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneNote), Active Directory, Exchange
    • Tools: Ticketing systems (e.g., Jira, AutoTask) and remote tools (e.g., LogMeIn, Ninja, Quick Assist)
    • Backup Solutions: OneDrive, Dropbox, Carbonite, or similar

    Core Competencies

    • Strong problem-solving skills with attention to detail
    • Ability to manage multiple priorities in a dynamic environment
    • Excellent written and verbal communication skills
    • High level of professionalism, integrity, and accountability
    • Proactive mindset—focused on improvement, not just resolution

    How You Work

    • Collaborative team player who values shared success
    • Organized, dependable, and strong in follow-through
    • Calm under pressure and confident in client-facing situations
    • Eager to learn, grow, and take on new challenges
    Reporting Structure

    This role reports to the Senior Operations Manager and works closely with systems administrators and engineering teams.

    Additional Details
    • Location: DMV Area (local travel required)
    • Work Type: Hybrid (remote + on-site support)
    • Schedule: Part-time, up to 20 hours per week
    • Eligibility: Local candidates only

    NO AGENCIES WILL BE CONSIDERED!!