WHC Worldwide, doing business as zTrip, is the largest taxi operator in the United States, serving 39 markets nationwide. zTrip delivers a next‑level transportation experience, operating across North America with a long-standing commitment to high‑quality vehicles and the latest transportation technologies. Our mission is to use mobility to improve the lives of our customers, driver‑partners, and employees.

Position Overview: IT Support

We are seeking a technically skilled IT Support with strong problem‑solving abilities to join our team. In this role, you will serve as the primary point of contact for user‑level IT support, responding promptly to technical issues and helping ensure the reliable operation of all systems.

IT Support must demonstrate excellent interpersonal skills, as they will work closely with employees across departments and at all organizational levels. Success in this role requires the ability to listen to user needs, understand technical challenges, and implement effective solutions.

Key Responsibilities of an IT Support:

• Install, configure, and maintain hardware and software to ensure optimal performance
• Diagnose and resolve hardware and software issues
• Repair or replace damaged equipment as needed
• Install and maintain antivirus and security software at the user level
• Test and evaluate new hardware and software solutions
• Provide user support and serve as the first point of contact for IT issues and error reporting

Qualifications of an IT Support:

• 2+ years of experience in computer networks and systems maintenance

• A+, Linux+, or Cisco Certified Network Associate (CCNA) certification preferred

• Strong interpersonal and communication skills

• High attention to detail

• Proven problem‑solving abilities