IT Systems Administrator

D

Duncan Family Farms

IT Systems Administrator

Goodyear, AZ
Full Time
Paid
  • Responsibilities

    IT Systems Administrator

    Goodyear, AZ | Full-Time | Exempt
    Department: IT
    ‍ Reports To: IT Supervisor

    About Duncan Family Farms

    At Duncan Family Farms (DFF), we believe our responsibility is to grow clean, healthy, life-giving food. As a nationally recognized certified-organic grower, we harvest thousands of acres of fresh produce that ships throughout the United States, Canada, and the United Kingdom.

    Our products include:

    • Spinach
    • Spring Mix Lettuce
    • Kale
    • Arugula
    • Culinary Herbs

    With farms across the U.S. and headquarters in Goodyear, Arizona, we continue to grow not only our farming operations — but also our technology and innovation.

    We're looking for a hands-on, service-oriented IT Systems Administrator who enjoys solving problems, supporting users, and helping technology run smoothly across both office and field environments.

    What You'll Do

    Tier 1 & Tier 2 Technical Support

    • Be the first point of contact for IT support requests.
    • Troubleshoot desktops, laptops, printers, mobile devices, operating systems, and business applications.
    • Install and configure software for team members across the organization.
    • Document issues, solutions, and processes in our ticketing system.

    Advanced Technical Support & Infrastructure

    • Assist with diagnosing network and infrastructure issues including LAN/WAN, VPNs, and remote connectivity.
    • Troubleshoot network hardware, access points, and connectivity outages.
    • Support remote users and multiple operational sites.
    • Coordinate with vendors and service providers for escalated technical issues.

    Field Technology & Operations

    • Help deploy and maintain IT systems across office and farm operations.
    • Configure and support IP cameras and monitoring systems.
    • Assist with network upgrades, expansions, and new site deployments.
    • Ensure secure and reliable access to systems and applications.

    Operational & Administrative Support

    • Perform system backups and assist with disaster recovery operations.
    • Follow IT security best practices and maintain device access controls.
    • Maintain accurate IT inventory and system documentation.
    • Provide training and support for new employees and system updates.
    • Participate in limited scheduled after-hours/on-call support.

    ✅ What We're Looking For

    Experience & Skills

    • 3–5+ years of IT support or systems administration experience.
    • Bilingual in English & Spanish required.
    • Experience supporting Windows environments and business applications.
    • Knowledge of networking concepts including switches, firewalls, VPNs, and access points.
    • Strong troubleshooting and customer service skills.
    • Experience with remote support tools and ticketing systems.
    • Ability to work early shift schedules reliably.

    ⭐ Preferred Qualifications

    • Experience with Active Directory, Microsoft 365, and endpoint management tools.
    • Familiarity with UniFi systems.
    • Experience supporting geographically distributed teams.
    • Experience with IP cameras and physical security systems.
    • Experience using TeamViewer, Dameware, RDP, or similar remote support tools.
    • Certifications such as CompTIA Network+, Security+, or Microsoft certifications.

    Work Environment

    • Combination of indoor and outdoor work environments.
    • Exposure to varying weather conditions including heat and cold.
    • Travel up to 30% may be required.
    • Position may involve standing, walking, bending, and lifting up to 30 lbs.

    Why Join Duncan Family Farms?

    • Be part of a nationally recognized leader in organic agriculture.
    • Support technology that powers innovative farming operations.
    • Work alongside a collaborative and mission-driven team.
    • Grow your career with a company focused on sustainability, innovation, and people.

    Come grow with us at Duncan Family Farms!

    Duncan Family Farms is an Equal Opportunity Employer.