Benefits:
401(k) matching
Company parties
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Job Title: Technical Support Hourly Pay: $20-$25 Based on Experience Location: Onsite only, Huntington Beach, Ca Schedule: Monday-Friday
Job Description: Technical Support is responsible for managing, maintaining, and repairing IT systems. They help businesses resolve problems within software and hardware infrastructure and handle inquiries about the technical aspects of products and services. In general, they’re expected to address and resolve any issues forwarded to them. Technical Support will be the first point of contact for anyone seeking technical assistance. They will perform troubleshooting through diagnostic techniques and pertinent questions, and determine the best solution based on the issue and details provided. Tech Support will also be responsible for recording events and problems and their resolution in logs, following up and updating status and information, and passing on any feedback or suggestions to the appropriate team.
Responsibilities:
Serve as the first point of contact for anyone seeking technical assistance
Perform troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided
Walk the user through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update status and information
Pass on any feedback or suggestions to the appropriate team
Identify and suggest possible improvements on procedures
Requirements:
Full time on-site position, hours 7am-3pm and occasional afterhours projects
Degree in computer science or information technology or equivalent experience
Certification in Microsoft, Linux, or Cisco is advantageous
Prior experience in tech support, desktop support, or a similar role
Proficiency in Windows/Linux/Mac OS
Good understanding of computer systems, mobile devices, and other tech products
Proficiency in English
Experience with remote desktop applications and help desk software
Attention to detail and good problem-solving skills
Excellent interpersonal skills
Good written and verbal communication
Excellent Documentation Skills Ability to clearly document technical processes, configurations, troubleshooting steps, and system changes.
SOP Creation Proven experience creating, maintaining, and updating Standard Operating Procedures (SOPs) to ensure consistency and knowledge sharing across the organization.
Problem Solving & Independent Research Strong problem-solving skills with the ability to troubleshoot unfamiliar issues using resources such as Google, forums, technical documentation, and tools like ChatGPT or similar AI assistants.