This implementation assistance would include, but is not limited to:

• Status reporting of operational support tasks and related work efforts.

• Identifying metrics and key performance indicators (kpis) of processes and their output.

• Create, manage and maintain policy, plan, process, procedure and other program documents such as process flows, standard operating procedures,

Desk manuals and procedural guidelines.

• Review, edit, and maintain documentation consistency and accuracy for documentation submitted by both staff and vendors

• Monitor and support deadlines, milestones and activities

• Apply change, risk and resource management

• Document all meetings attended, directives, and significant phone conversations.

• Develop and deliver professional technical program updates to leadership and supporting staff.

• Communicates with it leadership, business leadership and IT business consultants to communicate program strategy, direction and changes.

• Responsible for tracking key project milestones and recommending adjustments to project managers

• Must possess extensive knowledge and expertise in the use of Microsoft Office tools.

Interview Process: 1 round, Virtual/Online

Duration of the Contract: 12 months

Possibility for Extension: Yes

Work Location: Remote - Onsite during projects or at regular monthly/ quarterly intervals.

Candidate Location: Candidate MUST be able to commute to the Columbia office as needed. (Resources must be local to South Carolina ONLY).

Required Skills:

• Bachelor's Degree or an Associate's Degree with 2 years of Business Analysis experience.
• Technical Writing Experience
• Ability to create effective and clear process flows/similar diagrams in PowerPoint or Visio

Preferred Skills:

• Simultaneously manage multiple reporting requirements.
• Schedule management and planning skills.
• Experience supporting regulatory compliance projects.
• Experience with technical SOP documentation and graphic creation in Visio
• 5+ years of experience in Technical Writing