Job Description

What You'll Do:

• Provide prompt customer support and technical issue resolution, working with internal customer to test and make sure the issue is resolved.
• Proactively follow up with users or team members to verify solutions are successful and satisfaction is achieved.
• Provide documentation both of progress during issue resolution and of solutions which resolve the issue.
• Management of basic working on servers, desktops, laptops and smart devices belonging to the organization, using tools like anti-virus solutions, firewalls, office365 suite and other relevant software
• Management of software installation and upgradation requirements on all servers, desktops, laptops and smart devices belonging to the organization
• Monitoring of business unit’s infrastructure assets on a periodic basis (servers, desktops, laptops and smart devices)
• Management of hardware component upgradation and maintenance requirements for all infrastructural assets belong to the business unit

Qualifications

What You'll Bring:

• The ideal candidate will have a minimum experience of 2 year in technical assistance and support related to computer systems, hardware and software.
• Experience within an international corporation is highly valuable, but not mandatory.
• Vocational training in Computer Engineering.
• Excellent communication skills.
• Highly motivated with strong work ethic.
• Experience using and administrating Windows / Linux environments.
• Experience managing TCP/IP LAN.
• ITIL v3 Foundation is an asset.

Desirable skills:

• Degree in Computer Science or similar
• Fluent in Spanish and English

What can we offer you?

• Join a young dynamic and growing team.
• Work in an agile environment
• Work on a huge, and ever expanding, globally distributed system
• Be part of a large growing international organization
• Continuous training and career growth

Additional Information

APPLUS IDIADA is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Functions:

• Must be physically able to support technical needs in office
• Must be able to support the facilities in Corona, CA and Adelanto, CA in-person when needed

Job Type: We can offer a full-time or part-time position

Benefits for a Full-time position:

• Health Insurance (100% Premium costs paid by Company)
• Voluntary Dental insurance
• Voluntary Life insurance
• Voluntary Vision Insurance
• Paid time off
• Simple IRA Plan (3% Company Match)

Schedule:

• Hybrid position
• Monday to Friday
• Occasional Saturday

APPLUS IDIADA is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Applus IDIADA is committed to equality, diversity and inclusion. We don’t put limits on you, so don’t put limits on yourself either. There is a place for everyone.