Job Description: Assist our IT team in generally maintaining proper department operation, delivery of reliable and consistent services, and achievement of goals in the areas of Member Experience, Security, and Departmental and Business Efficiencies as directed.

Responsibilities:

• Troubleshoot basic PC, software, hardware, application, VoIP, and printer issues
• Monitor, assign, and respond to tickets in the help desk platform in a timely manner
• Assist with on-site installation and setup of pre-sale locations, new locations, and remodeled locations
• Travel to various Planet Fitness locations to assess and correct any IT-related problems
• Working with retail Staff over the phone to diagnose and correct IT-related problems
• Use of remote support software to diagnose and correct IT-related problems
• Additional support to the IT and operations departments as requested and necessary

Qualifications:

• Ability to travel up to 10-20% across 10+ states, your own vehicle will be needed for nearby travel (mileage will be paid). Airfare, lodging, and per diem provided when travelling greater distances
• Associate level education in a related field and/or comparable experience is required
• Solid general troubleshooting skills. You will be expected to correct many non-documented technical issues across many technologies (standalone workstations, guest Wi-Fi services, in-club media equipment, CCTV equipment, TVs and related services, etc.)
• Must have a firm understanding of proper TCP/IP network maintenance and operation including port forwarding, firewall management, vulnerability mitigation, Wi-Fi integration, and configuration of WAN connections using static IP addresses. Any relevant certifications are a definite plus
• Familiarity with Linux and/or Apple OS would be beneficial but not a requirement
• Excellent interpersonal skills are a must. We work closely with all in-office staff and frequently need to communicate with frontline Staff to troubleshoot problems