Job Description

The IT Technician provides front-line technical support across computers, mobile devices, software applications, and basic network connectivity. This role resolves day-to-day user issues, performs routine maintenance, supports onboarding and offboarding, and assists with a wide range of internal IT projects.

Key Responsibilities

• Respond to and resolve help desk tickets, calls, and email requests
• Troubleshoot Windows OS issues, software problems, and common errors
• Support remote users using remote assistance tools
• Reset passwords and manage basic account permissions
• Set up new user accounts and assist with onboarding and offboarding
• Replace or upgrade basic hardware components in desktops and laptops
• Troubleshoot and support printers, scanners, and peripherals
• Ensure connectivity for LAN, Wi-Fi, and VPN users
• Assist with basic IP, DNS, DHCP, and network printer issues
• Add new IT assets into inventory and maintain accurate asset records
• Perform clean, organized wire and cable management on desks, racks, and workstations
• Log support requests and resolution documentation in ConnectWise
• Update knowledge base articles and internal documentation
• Participate in routine system maintenance and patching
• Assist with IT projects, migrations, and hardware rollouts
• Perform periodic on-site inspections at assigned locations

Qualifications

Skills and Requirements

• Strong understanding of Windows OS troubleshooting
• General PC hardware knowledge including RAM, SSD, BIOS basics, and peripherals
• Ability to perform clean and organized wire and cable management
• Familiarity with Microsoft 365 and common business software
• Ability to troubleshoot basic network and connectivity issues
• Understanding of user account management including Active Directory basics
• Ability to document work clearly and follow established procedures
• Strong internal communication skills

Preferred and Trainable

• Basic IP networking concepts including DNS, DHCP, and subnets
• Experience with ITSM ticketing systems such as ConnectWise or ServiceNow
• Experience with remote support tools
• Ability to support project tasks including imaging, deployments, and upgrades
• Understanding of IT security best practices and phishing awareness

Education and Experience

• College degree in a related field is required
• Acceptable fields include Information Technology, Computer Science, Cybersecurity, or similar disciplines
• Up to two years of IT support experience
• CompTIA A+ preferred

Additional Information

Compensation:

• $20/hr
• 100% Company-paid Medical, Dental, Vision
• 100% Company-paid Short-Term Disability, Long-Term Disability
• Company paid $25K life insurance policy
• Accelerated paid Vacation time
• Paid vacation Christmas Eve through – New Year’s Day for all employees

As a matter of company policy, Interco does not sponsor employment visas or hire from out of the USA nor does the company sponsor candidates who do not currently reside within the USA without an existing H-1B visa.

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties or responsibilities that will be required. Interco reserves the right to modify this job description at any time, including assigning or reassigning job duties or eliminating this position at any time.

Candidate information will be kept confidential according to EEO guidelines.

Work remotely: No

www.intercojobs.com