Benefits:
401(k)
401(k) matching
Health insurance
Paid time off
Parental leave
Training & development
iQuasar, LLC is looking to fill the IT Technician position in Fort Eustis, VA. We strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas.
Position: IT Technician
Location: Fort Eustis, VA
Clearance: Secret
Job Description
Handle calls from a wide array of individuals, from students to VIPs.
Answer, validate, and triage incoming phone-in Incidents and Requests.
Process, validate, and triage email-submitted Incidents and Requests.
Review and validate ticket information.
Routing and escalating tickets to appropriate support teams.
Identifying and performing First Contact Resolution tickets.
Providing technical information/assistance on configuration, setup, maintenance, and initial troubleshooting of standard computer systems, hardware, and software
Provide best-effort support for technical information/assistance on non-standard computer systems, hardware, and software
Configuration, setup, maintenance, and troubleshooting for Clients' computer systems, hardware, and software.
Capabilities in the Windows environment and Office 365 with a combination of Laptops, desktops, and Mobile Devices
Qualifications
Security+ CE Certification (IAT Level II)
Active Secret Clearance
Employee Benefits:
Great Benefits: Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401k; and more.
Tuition assistance for continuing or career-related education.
Our cultural focus is on people and results - not bureaucracy.
Ample opportunity for career growth – we promote from within
Leadership takes a constructive interest in every team member’s success.
Work/Life Balance and flexible hours
Be part of a close-knit team that works and plays together and helps one another succeed.
You will not be micromanaged: plan, prioritize, schedule, and be accountable for your own tasks.
Casual workplace
Open-door policy with all management