Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Join our expanding Long Island team as a Support/Field Service Technician. You’ll provide remote technical support from our main office using phone, chat, and remote tools, and travel to client sites as needed to install, maintain, and repair desktops, VoIP phones, and network systems.

Duties & Responsibilities

(This list is not exhaustive)

Diagnose and resolve hardware, software, and network-related issues

Configure and install new IT equipment at client locations

Install, set up, and support VoIP phone systems

Create, manage, and maintain user accounts in Active Directory, Microsoft 365, and other applications

Document customer issues, troubleshooting steps, and resolutions in the ticketing system

Proactively monitor, manage, and support client networks

Perform routine software and hardware updates and maintenance

Identify, investigate, and remediate security breaches and vulnerabilities

Collaborate with team members to resolve complex technical issues

Recommend hardware and software improvements based on client needs

Monitor data backups and perform file restorations and disaster recovery as needed

Rebuild and re-image computers, including transferring and preserving user profiles and data

Detect and resolve virus and malware infections

Configure and troubleshoot VPN connections

Support backup, restoration, and disaster recovery processes

Requirements & Qualifications

Minimum of 1 year of experience in an IT support or related role

Strong experience with Cisco and Meraki environments (highly preferred)

Solid working knowledge of Windows 10

Familiarity with mobile devices, including iPhone, iPad, and Android

Experience installing and supporting firewalls, routers, switches, IP cameras, phone systems, and wireless access points

Ability to run and terminate low-voltage cabling (Cat5/Cat6, RJ45, RJ11)

Professional demeanor and appearance

Ability to lift, push, or pull up to 50 lbs and work in confined equipment spaces

Availability during weekday business hours, with participation in a rotating on-call schedule as needed

Reliable transportation and willingness to travel within an assigned geographic area

Desired Skills & Attributes

Strong troubleshooting, analytical, and critical-thinking skills

Ability to multitask, prioritize workload, and manage time effectively

Excellent verbal and written communication skills

Self-motivated with the ability to thrive in a fast-paced environment

Experience with ConnectWise and managed service providers (highly preferred)

Cybersecurity experience or certification is a plus, but not required

This role represents a rare opportunity within the MSP space—one that goes beyond typical help desk work. You’ll gain hands-on experience across a wide range of technologies, client environments, and on-site projects that many MSP positions simply don’t offer.

This role represents a rare opportunity within the MSP space—one that goes beyond typical help desk work. You’ll gain hands-on experience across a wide range of technologies, client environments, and on-site projects that many MSP positions simply don’t offer.