Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Training & development

IT Technician (Level 1 and Level 2)

Full-time Location: Northampton, MA Pay Range: $20-25/hour Schedule: Monday - Friday 9a-5p

ServiceNet’s IT Department is hiring IT Technicians to support our programs across Western Massachusetts. These positions are hands-on, customer-facing roles ideal for people who want to build practical IT experience and advance their careers while supporting a mission-driven organization.

Regular travel to multiple sites is required; mileage is reimbursed.

Key Responsibilities: Depending on experience, technicians will handle responsibilities such as:

Supporting desktops, laptops, printers, mobile devices, and common software

Responding to help desk tickets and assisting users with account access, MFA, and troubleshooting

Setting up workstations, peripherals, and basic network connections

Documenting work accurately and escalating issues when needed

Handling more advanced tasks—escalated workstation issues, basic networking, VoIP setup, equipment replacements—for those operating at a Level 2 capacity

Assisting with site setups, moves, and equipment upgrades

Building new skills through structured, hands-on training designed to support long-term career growth

Qualifications: Placement as Level 1 or Level 2 is based on technical ability as well as demonstrated maturity, customer service strength, communication skills, and the ability to work effectively as part of a team.

Level 1 Profile:

Strong communication and customer service skills

Foundational knowledge of Windows, Microsoft 365, and hardware

Willingness to learn, follow guidance, and grow within the department

Level 2 Profile:

Proficiency with Windows, Microsoft 365, networking basics, VoIP, and escalated troubleshooting

Steady communication, sound judgment, and reliable teamwork

Ability to work independently when needed

Required for All Applicants:

Valid driver’s license and reliable transportation

Ability to lift and carry computer equipment

Professional, customer-service-focused approach

Why Join ServiceNet IT?

Hands-on work across diverse environments

Training and mentorship to help you grow your career

Clear internal advancement pathway

Supportive, steady team culture

Work that directly supports human-services programs across the region

Benefits:

Generous PTO (time-off) package.

Comprehensive health and dental insurance plans.

Life insurance and long-term disability insurance.

403(b) retirement plan.

Tuition remission for eligible classes.

Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.

Opportunities for career development and advancement.

And much more

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.

Join Us

Join us and become part of a caring community that helps others find joy and purpose. Apply today.

Learn more about ServiceNet https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.