IT Technician

Job Summary:

The Internal IT Technician is responsible for providing technical support, maintaining internal IT systems, and assisting with infrastructure and security initiatives. This role requires hands-on experience with hardware, software, and network troubleshooting, as well as a working knowledge of compliance frameworks such as SOC 2.

Responsibilities and Duties:

• Provide technical support to internal users across hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Support Microsoft 365 administration, including user setup, license management, and troubleshooting.
• Assist with network and server maintenance, including patching, monitoring, and backups.
• Maintain IT asset inventory and ensure accurate documentation of systems and configurations.
• Participate in internal audits and support SOC 2 compliance efforts by following and documenting IT policies and procedures.
• Identify and escalate security risks or non-compliant practices.
• Collaborate with the IT Manager on projects such as system upgrades, migrations, and new technology rollouts.

Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 2+ years of experience in an IT support or technician role.
• Familiarity with SOC 2 compliance requirements and IT security best practices.
• Proficiency with Windows OS, Microsoft 365, and basic networking concepts.
• Strong troubleshooting, communication, and documentation skills.

Preferred Skills:

• Experience with endpoint management tools.
• Exposure to cloud platforms (Azure, AWS).
• Understanding of Information Technology Infrastructure.

Compensation and Benefits:

This position offers competitive pay and an attractive benefits package including medical, dental, vision, life, disability insurance, 401(k), and more.

About Vantage Point Solutions

Vantage Point Solutions was founded in 2002 by a team who believed in putting people – both employees and clients – first. VPS is a customer-focused, technology-driven engineering and consulting firm serving the broadband, power, and financial industries.

The entire team is driven by a commitment to client satisfaction. We work hard to foster a culture of teamwork, respect, and commitment (with a good mix of camaraderie and fun, too).

EEO

Vantage Point Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status.”