Benefits:
403(b)
Paid Holidays on hire
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule: Full-Time (Primarily Monday–Friday, 8:00 a.m. – 4:30 p.m.; weekend and after-hours work may be required based on operational needs)
Join Our Team at The Glen The Glen is seeking a skilled and customer-focused IT Technology Support Specialist to provide hands-on technical support across our organization. This role plays a critical part in ensuring our systems, devices, and technologies operate efficiently so our teams can focus on delivering exceptional service and care.
If you enjoy problem-solving, supporting others, and working in a dynamic environment where no two days are the same, this may be the opportunity for you.
Position Overview Under the direction of the Corporate Director of Information Technology, the IT Technology Support Specialist provides technical support for office systems, staff, residents, and all IT-related devices across the organization. This includes Microsoft Office 365 administration, user account management, device deployment, system updates, and support of communication and audio/video technologies.
What You’ll Do
Provide day-to-day technical support for desktops, laptops, mobile devices, printers, and peripherals
Administer Microsoft Office 365 (user setup, access management, troubleshooting)
Create, modify, and deactivate user accounts in accordance with company security protocols
Install, configure, update, and maintain operating systems and software applications
Diagnose and resolve hardware, software, and basic network-related issues
Support phone systems, video conferencing platforms, A/V systems, cameras, and meeting room technology
Configure and deploy new equipment, including imaging, setup, and testing
Provide limited technical assistance to residents as appropriate
Document issues, solutions, and procedures for continuous improvement
Deliver exceptional customer service with prompt response and clear communication
Stay current on emerging technologies and best practices
What We’re Looking For
Required Qualifications
Proven experience in IT technical support or help desk roles
Strong knowledge of Microsoft Office 365 administration
Experience supporting Windows and/or macOS operating systems
Familiarity with iOS and Android mobile devices
Ability to troubleshoot hardware, software, and connectivity issues
Excellent communication, customer service, and problem-solving skills
Preferred Qualifications
Associate’s degree in Information Technology or related field
Microsoft certification
4+ years of help desk or IT support experience
Experience with ticketing systems and IT documentation
Knowledge of basic networking concepts and security best practices
Skills & Competencies
Customer-focused mindset
Strong organizational and multitasking abilities
Detail-oriented and proactive
Adaptable and eager to learn new technologies
Physical Requirements
Ability to work in a high-energy, high-traffic environment
Must be able to lift up to 50 lbs. and push/pull up to 90 lbs.
Frequent walking, standing, bending, reaching, and lifting