Job Description

$250 SIGN-ON BONUS!!

SUMMARY:

Assisting Toll Road customers via telephone, in-lane, email, U.S. mail, or in person, in a call center environment with comments, complaints, balance inquiries, payments (cash, check and credit card), opening/ closing accounts and any questions.

RELATIONSHIPS:

· ITRCC customers

· Customer Service Manager

· Customer Service Supervisor

RESPONSIBILITIES:

· Performs all tasks safely, complies with all internal and external safety requirements, supports ITRCC safety culture, and attends all safety trainings as required by ITRCC.

· Uphold ITRCC’s core values: Customer Service, Respect, Excellence, Stewardship and Teamwork (CREST).

· Assists patrons using ETC through utilization of “help buttons” on equipment.

· Provides fast, friendly and accurate information and assistance to all ITR customers.

• Correctly enter data into customer accounts while ensuring the strictest levels of privacy and confidentiality.

· Operates central telephone switchboard after hours, weekends and holidays (24/7 operation).

· Performs other duties as required.

· Regular reliable attendance.

QUALIFICATIONS:

· High school diploma/ GED

· Ability to type with speed and accuracy

· Ability to communicate with others under stressful conditions

· Ability to use common sense in making instant decisions

· Ability to remember minute details

· 1-2 years’ experience in customer service industry

· Must pass criminal background check

WORKING CONDITIONS:

· Frequent Standing and Sitting

· Frequent Talking and Hearing

· Light Physical Effort

· Heavy Computer Usage

· Heavy Phone and Radio Usage

· Face Paced Environment

· Travel time required may be up to 10%

Company Description

Visit our website www.indianatollroad.org/careers tab to apply directly and see position details!