Reports To: Qualified Professional (QP)

Work Setting: Client home & community

Role Overview

Provide one-on-one support to help youth and adults with behavioral health needs develop independence, practice IADLs, and maintain stability in the community. All services follow the Person-Centered Plan (PCP/ISP).

Core Responsibilities

Direct Support

Teach and assist with IADLs (budgeting, meals, shopping, organizing, communication, etc.)

Support housing, employment readiness, education, transportation, and community engagement.

Model positive communication, social skills, coping skills, and problem-solving.

Help clients identify goals and create action steps.

Assist with overcoming barriers and using community resources.

Service Delivery

Provide interventions face-to-face or through telehealth as outlined in the PCP/ISP.

Practice skills in real-life environments (stores, banks, interviews).

Support safe transportation as allowed by policy.

Respond appropriately to behavioral challenges within role.

Documentation

Document interventions, duration, effectiveness, and required details each day.

Maintain accurate time records.

Participate in PCP/ISP meetings, supervision, and staffing as needed.

Qualifications

18+ and able to read, write, and follow directions.

High School diploma/GED.

Clean NC HCP Registry and OIG list.

Background and reference checks required.

Prefer experience with I/DD, MH, TBI, or community support.

Valid driver’s license/insurance if transporting clients.

Flexible schedule, including evenings/weekends if required by PCP.

Required Training

Within 90 Days

CHC orientation

CPR/First Aid

Bloodborne Pathogens

Confidentiality, HIPAA, Client Rights

ITS service definition & agency policies

20 hours of required MH/SED/SPMI/Recovery training (may be waived with proof from last 24 months)

Ongoing

10 hours CEU annually

Monthly QP supervision

Annual refresher trainings

Performance Expectations

(Target: 85% compliance & engagement)

Timely, accurate documentation

Active participation in supervision and trainings

Positive client and team feedback

Demonstrated competence in communication, person-centered practices, crisis prevention, professionalism, cultural awareness, and community inclusion

Physical & Work Requirements

Work in homes and community (travel required)

Able to walk, stand, assist clients, and lift 25 lbs

May include evenings/weekends