Job Description

Entry level helpdesk role to monitor incoming helpdesk tickets for the 3 IT teams.  Ask some basic questions pertaining to the helpdesk ticket, assign tickets to the proper IT team member who will resolve the issue.  Over time, the candidate may learn to perform more technical troubleshooting and resolution tasks.

RESPONSIBILITIES:

• Helpdesk queue monitoring and triaging
• Review all IT helpdesk tickets submitted
• Respond to ticket submitter
• Assign new IT helpdesk tickets to proper IT department
• Assist IT team members in basic troubleshooting resolutions

THE 80:

• Learn how to work in an IT support environment
• Assists in general IT questions and issue
• Assists in developing and broadening interest in Information Technology

THE 20:

• Test internal IT documentation
• Reduce helpdesk ticket response time

KEY DELIVERABLES TO DEMONSTRATE SUCCESS:

• Learn IT helpdesk ticketing system
• Learn to work with and communicate with internal customers
• Assist in basic JD Edwards ERP trouble shooting and solving user issues
• Assist Infrastructure team on basic computer issues

Qualifications

• Must be pursuing a degree in Computer Science or Information Systems
• Proficient in Microsoft Office Suite
• Professional communication skills
• Ability to work alone or collaborate with others

Additional Information

All your information will be kept confidential according to EEO guidelines.

_ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. _

_As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. _

_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  _