Job Description

• Evaluate, prioritize, and solve all incoming telephone, voicemail, e-mail, web inquiries, or in-person requests for assistance from users/customers having difficulty with hardware, CAD software, network operations, printing, and other computer/software related problems
• Document identified problems/defects in the software in the appropriate database to provide specific data to assist in efficient resolution of the problem.
• Assist users in identifying appropriate software operating systems, printers, network servers, etc. and make recommendations that will work in their environment and with the ITWBCG Software programs
• Troubleshoot network issues and identify resolutions. Consult on network set-up for users, as needed
• Test beta/proto-type software programs and make recommendations based on testing outcomes for programming team
• Log all contacts in the problem resolution software so usage patterns/statistics can be accumulated, and historical trends can be evaluated
• Develop expert proficiency in the variety of software products and supporting systems to ensure

Qualifications

• Two years previous experience in Help Desk Environment
• Two or four year college degree (A.S. or B.S.) in architectural technology or CAD-related field preferred
• Prefer two years working experience in a truss plant using truss design software
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Excellent ability to listen is essential
• Ability to define problems, gathers data in a logical manner, stabile facts, and draw valid conclusion
• Ability to interpret an extensive variety of technical instructions in a mathematical of diagram form and deal with several abstract and concrete variables

Additional Information

ITW is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

We do not accept unsolicited resumes. To be considered an applicant, please apply online to a specific job posting.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please click here for information on how to contact us directly.

All your information will be kept confidential according to EEO guidelines.