Job Description

• Create appropriate QMS oversight practices to monitor parts and processes for conformance to customer and M&C standards
• Perform periodic review of quality monitoring results to identify potential improvements to the QMS or quality standards
• Provide prompt and comprehensive actions to resolve any non-conformances or OFIs identified related to production parts and processes including stopping production or shipment of parts for quality or safety concerns
• Understand customer needs and requirements to maintain an effective and efficient quality management system
• Coordinate QMS and customer audits and develop/manage corrective actions resulting from audits
• Author and execute process validations
• Author Control Plans, PFMEAs, FMEAs, R&R reports, IMDS entries, and PPAPs
• Investigate and facilitate the resolution of customer complaints utilizing root cause analysis, CAPA, and 8D processes
• Evaluate potential sales opportunities for quality, regulatory and processing implications; prepare customer-facing presentations; and interact directly with customer during customer reviews and audits
• Provide oversight for material supplier assessments
• Research and develop a working knowledge of customer and industry regulatory compliance requirements including RoHS, REACH, WEEE, Prop65
• Communicate quality system compliance risk by writing, reviewing and executing documents and procedures; participate in investigations or for-cause supplier site-audits; and act as the quality subject matter expert on cross-functional project teams
• Conduct Internal QMS training and associated internal quality audit management 
• Manage the quality team

Qualifications

SKILLS AND COMPETENCIES:

• Quality conscious and customer-first mindset
• Ability to ensure adherence to M&C’s quality standards and cGMP
• Results-oriented, continuous improvement-focused, team player who can collaborate well with all levels of the business to achieve win-win outcomes
• Outstanding interpersonal and leadership skills who can gain the trust, respect, and credibility of individuals at all levels within the business as well as customers and suppliers.
• Core tools knowledge and experience (APQP, SPC, MSA, PPAP, FMEA)
• Excellent analysis, planning, and implementation skills
• Strong experience with documentation and technical writing
• Solid computer skills (Microsoft Office)
• Ability to read 2D and 3D drawings and specifications
• A demonstrated initiative to advancing education of quality standards
• Experience with Minitab is a plus
• Quality auditor certification preferred
• Exposure to Six Sigma Process Excellence tools and / or Lean Manufacturing along with ability to identify trends
• Commitment to safety and supporting an accident-free workplace

EDUCATION AND/OR EQUIVALENT EXPERIENCE:

• Bachelor’s degree
• Minimum of 5 years of experience in a quality control or assurance role in manufacturing environment
• Experience with and solid understanding of national/international QMS standards such as ISO 9001:2015, ISO 13485 and IATF 16949
• Broad experience with quality systems, including but not limited to validation, non-conformance, CAPA systems and investigations, laboratory controls, and production and process controls
• Minimum of 2 years of experience leading a quality function

Additional Information

ITW M&C Specialties is an equal opportunity / affirmative action employer. We strive to create a diverse and inclusive work environment where everyone is welcome to contribute their unique talents and ideas. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Reasonable accommodation will be made to enable persons with disabilities to apply and to perform the essential job functions.All your information will be kept confidential according to EEO guidelines.