Job Description
The Customer Service Manager is based on-site at Hi-Cone’s Itasca Division headquarters. This person is responsible for strategic leadership and tactical coordination for the US customer service team.
The Customer Service Manager has an important role for both external customers and internal operations and is tasked with leading “best in class” customer service while ensuring we meet all CFMs (Customer Facing Metrics).
The Customer Service Manager is proficient in key areas of supply chain management including order management, working with supply chain and operations to ensure we have sufficient inventory/MRD (Market Rate of Demand) levels, meeting customer lead times and proactively resolving any gaps. A skilled leader capable of providing direction to the customer service team consistent with the company’s values, ensuring team compliance with all standard work practices and processes. The Customer Service Manager promotes an environment dedicated to exceeding customer expectations while at the same time fully aligned with the business, financial and operational objectives of the company.
Position Responsibilities
Customer Intimacy
Functional Leadership
People Leadership
Process Leadership
Qualifications
Experience & Education Requirements
Preferred Experience
Additional Information
ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.