Job Description

SUMMARY

This position is responsible for providing product technical phone support of refrigeration products and an excellent customer service experience to independent service agents, which supports $1 billion of refrigeration equipment, in the field.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide technical troubleshooting and repair assistance via telephone to Traulsen independent service agents
• Facilitate resolution of equipment and service performance complaints received from customers
• Investigate and assist Quality and Engineering with resolution development for equipment performance
• Conduct or support in house training
• Review for technical merit and process warranty claims within approval limitations
• Support upgrades and retrofit programs as needed
• Assist with the development of Owner’s Manuals, parts lists and technical document support.

Qualifications

QUALIFICATIONS

• 3+ years experience in technical field support in refrigeration, HVAC or Electronics
• Good communication and listening skills
• Excellent customer focus and customer service skills
• Displays creativity and innovation
• Outstanding dependability and reliability
• Good problem solving and analysis

Education and Work Experience

• Applicable Technical Degree in HVAC-R or applicable experience in lieu of a degree

Additional Information

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Office Environment
• Repetitive use of telecommunications equipment and computers
• Some Manufacturing Floor and Warehouse Environment

ITW Food Equipment Group is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status age, or any other characteristic protected by law.

If __you are a qualified individual with a Disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact 817-740-6747 for information on how to contact us directly.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.