Job Description
We aggressively recruit energetic, driven, intelligent people to meet the demands of our exciting industry and to help us reach our vision of changing the way the businesses communicate. To add to our team of talented people, we are currently seeking a seasoned Client Support Engineer on a direct hire basis.
The successful candidate will have a strong working knowledge of Windows system administration, virtualized environments, enterprise storage concepts, networking and network security, and desktop support. This role will be part of a team that maintains IT infrastructure for our clients. This is a hands-on role that includes installing, configuring and maintaining servers Windows, networking equipment, storage devices, and various other types of hardware and software
PRIMARY ACCOUNTABILITIES
- Hands-on, subject matter expert with Microsoft Windows Architecture, Active Directory (AD) and Exchange
- Act as VCIO for assigned clients, the client’s primary point of contact for service and support leadership
- Schedule site visits to maintain client satisfaction
- Work with NOC to create quarterly business reviews for client presentations
- Troubleshoot, maintain, upgrade and provide recommendated solutions from basic to complex hardware/software problems.
- Able to diagnose complex systems problems with ease
- Possess integrated product knowledge
- Competent designer of large systems solutions able to drive and directly support delivery efforts. Ability to work with ITsavvy Solution Architecture team
- Able to provide technical mentorship
- Strong customer liaison skills
- Strong supervisory skills and ability to coordinate team efforts
- Strong technical writing skills and ability to interpret data
- Ability to troubleshoot network equipment to isolate faults
- Perform remote and on-site client consultation including analysis, planning, implementation and support of the server infrastructure
- Support IT architectures for complex customer environments and implement infrastructure solutions based on a Windows platform and Microsoft Server software
- Migrations to Office 365
- Install, configure, troubleshoot, and monitor core services such as Active Directory, DNS, DHCP, Group Policy, MS Exchange 2012-2016, SQL Server 2000-2016, IIS
- Install, configure, troubleshoot, and monitor VMware ESXi 4.1-6.x
- Confer with management, define the bounds and aims of system implementations, create project plans, and provide management with status and progress reports
- Create and document all actions, practices, procedures and processes
- Analyze existing system procedures for efficiency and effectiveness
- Work under limited direction with extensive latitude for the use of initiative and independent judgement. Strong time management and priority setting skill
- Other reasonable Senior Support services associated with the planning, deployment, installation, administration, and management