Job Description

As the industry continues to change and evolve, we are focused on investing and evolving IWCO Direct to maintain and advance our leadership position. We look not to be just excellent production vendors, but also to become ROI driving partners for our customers. Today, the Company offers one of the industry's most sophisticated postal logistics strategies for direct mail, but we are expanding the range of services we offer to strengthen our data segmentation and analysis, and strategy and creative development for multichannel marketing campaigns. We continue to invest in our technology stack, as well as our digital print production capacity, to enable more nimble and cost-efficient production and greater opportunity for personalization, speed, and relevance. In combination, these capabilities will maximize the performance of our customer's direct response programs.

IWCO Direct is an equal opportunity employer valuing safety, integrity, innovation, engagement, perseverance, diversity, and teamwork. The company is part of Steel Connect, Inc., a publicly-traded diversified holding company (Nasdaq Global Select Market symbol "STCN") with two wholly-owned subsidiaries, IWCO Direct and ModusLink Corporation, a market leader in fulfillment and supply chain management.

The Dynamic Content Specialist works within the Portfolio Management Office (PMO) Dynamic Content Management (DCM) production solution support group to manage and create deliverables within all aspects of and execution on a variety of client initiatives. The role is responsible for the analysis, design development, implementation, and support of enterprise content development systems. This position creates and maintains dynamic marketing content for IWCO Direct’s clients. The role is responsible for using Customer Communication Management tools, including Messagepoint and Quadiant Inspire, to produce variable content for multiple channels, including print and email.  Also, assist in evolving key processes to achieve performance and maintain appropriate expectations.

RESPONSIBILITIES INCLUDE:

•  Provides creative solutions for business challenges.
• Ownership of activities and deliverables for critical components within solutions development.
• Uses a high level understanding of application technology to help translate business needs into functional requirements.
• Provides documentation and updates to new/existing solution features and functionality.
• Works to ensure stakeholder requirements are identified, documented and met, using various methods (requirements gathering, use cases, etc.)
• Confer with application architects/specialists, business users and others to design and maintain on-going internal and external solutions.
• Design, develop and document layout structures, using various forms of analysis to validate outcome and consequences of design.
• Ability to effectively use available tools in problem solving and application analysis. Makes recommendations for modifications to prevent future problems. Applies application understanding to resolution of problems of medium to high complexity. Spots trends in reoccurring problems and assists in developing improvements.
• Knowledge of standard operating procedures to implement routine solutions of medium to high complexity for stakeholders. Ability to evaluate application and its functionality and recommend or make changes to improve performance. Stakeholder parameters often vary but can be addressed with standard operating procedures. Integrates knowledge and skills from other specialties to address work assignments and problems of medium to high complexity.
• Present information using a variety of techniques or formats.
• Prepare functional or technical documentation for application requirements.
• Consult with stakeholders about content design and structure.
• Collaborate with others in the organization to ensure successful implementation of chosen client solutions.
• Study and analyze information about alternative courses of action to determine which plan will offer the best outcomes
• Communicate to team leaders and sponsors on delays and corrective actions
• Helps and promotes organizational change.
• Assist in the preparation and documentation of user requirements and specifications
• Perform application performance tests on new and existing systems.
• Provide knowledge transfer and training to additional team members

REQUIREMENTS:

• Excellent problem solving skills.
• 4 plus years’ experience in application support and implementation
• College degree or equivalent experience in related field
• Experience in the following software applications: Messagepoint, Quadient or other comparable software.
• Positive and consultative demeanor with strong work ethic and the ability to interact with technical and non-technical resources using excellent written and verbal communications
• Excellent follow-up and customer service skills
• Demonstrated well-developed customer service orientation
• Experience in successfully managing the creation of deliverables across a variety of client production environments in parallel
• Able to maintain confidentiality, professionalism, work under pressure and readily adapt to changes in workload
• Ability to quickly understand enterprise and business segment processes
• Well-developed ability to build trust and strong relationships with internal and external partners
• Positive team player with exceptional soft skills
• Ability to work both independently and collaboratively.
• High comfort level with learning new software.
• Knowledge of variable data a plus.
• Experience in direct marketing a plus
• Pre-employment physical, drug screen and background check required
• Provide off-hour on-call support for production issues.

DEVELOPMENT OPPORTUNITIES:

• Leading DCM efforts for client campaigns, including being the primary point of contact for internal and external customers.
• Ensuring client success in the tool through mentoring.
• Encouraging ongoing evolution of the client’s DCM practices in order to maximize the client’s results.
• Modifying workflow documents (WFDs) as needed to support client programs.
• Excellent communication skills. Client-facing experience in a B2B environment.

WORKING CONDITIONS

Working conditions are normal for an office environment. Work requires extensive work using a computer. Responsibilities may require occasional evening and weekend work in response to client time requirements.