Job Description

ABOUT US

IZEA Worldwide, Inc. ("IZEA") is a marketing technology company providing software and professional services that enable brands to collaborate and transact with the full spectrum of today's top social influencers and content creators.

The company serves as a champion for the growing Creator Economy, enabling individuals to monetize their content, creativity, and influence. IZEA launched the industry's first-ever influencer marketing platform in 2006 and has since facilitated nearly 4 million transactions between online buyers and sellers.

Leading brands and agencies partner with IZEA to increase digital engagement, diversify brand voice, scale content production, and drive highly measurable return on investment.

CANDIDATE LOCATION

IZEA is headquartered in Orlando, Florida though the company is currently 100% remote due to COVID-19. IZEA will likely never return to a traditional office structure with team members sitting at desks in an office every day of the workweek. However, we would prefer the ability for team members to meet in person as needed in the future. Candidates must be very comfortable with a remote workforce, as all Client Services personnel are currently 100% remote and living in different cities.

Due to this being a work-from-home opportunity it is posted in multiple locations, however, there is currently only one opening.

CLIENT SERVICES DEPARTMENT OVERVIEW

IZEA’s Client Services team works with our clients to plan, execute, manage and optimize their Influencer and Content Marketing plans and campaigns through a flat-rate, Managed Service offering. Team members in this workgroup interact with our clients daily and are responsible for building and maintaining a “trusted advocate” status with those individuals. They are the key contributors for the client’s day-to-day business.

As a member of this team, you will collaborate closely with many of IZEA’s internal departments, including Client Development, Creative Services, Partnerships & Media, Engineering, as well as Product Development. As such, positions in this workgroup require experience with managing overall business and marketing strategy, integrated marketing/digital projects, budgets, and timelines for large brand corporations and/or their agency partners.

DUTIES & RESPONSIBILITIES

• Oversee all execution of Influencer and/or Content Marketing campaigns from end to end, post-sale.
• Promote partnership between IZEA and our clients; establish trusted relationships with key decision-makers in client organizations
• Manage the schedule of campaigns, ensuring coordination with other internal IZEA departments
• Serve as the primary point of communication with clients during their Managed Service campaign with IZEA
• Work with creators to ensure all content is submitted correctly during the scheduled campaign flight
• Maintain IZEA's high editorial standards by ensuring copy is clear and concise and provide editorial feedback to creators
• Coordinate with clients on the approval and review schedule determined at the launch of the campaign to ensure campaign flights flow properly
• Provide reporting to clients throughout campaign flights; upon campaign completion, create full campaign recaps and/or case studies
• Mediate internal and client issues as appropriate; resolve scope changes or any client relationship disparities toward a financially positive and relationship-building solution
• Protect and grow IZEA’s Managed Service revenue stream by demonstrating value consistently and proactively with our clients
• Aid in repeat business and up-selling opportunities

BACKGROUND WE’RE LOOKING FOR

• An intuition for people. With your excellent communication and interpersonal skills, you should have the ability to communicate to all audiences -- whether it’s an intern or a C-level executive in the company – but more importantly, outside of it
• High throughput. You’re self-sufficient and a natural self-starter. Your strong bias towards action has helped you earn the reputation of someone who gets things done. You thrive when you have a lot on your plate and get energy from making our clients' investment in IZEA a success.
• An instinct for managing clients. You have a proven track record of successfully managing complex relationships and you’ve helped cultivate lasting business improvement through these relationships.
• Organization: You’re meticulously organized, not only in projects but in thoughts and time. You take the time to plan ahead and be proactive in all aspects of your job.
• Ability to Multitask: You have a knack for being able to jump from project to project, all while understanding the bigger picture. You have the ability to quickly accomplish tasks while maintaining a high quality of work.
• Problem-Solver: You’re able to see a solution to a problem that others didn’t even know existed. You often come up with multiple options to solve a problem and supersede the goal.

PREFERRED QUALIFICATIONS:

• Degree in Business, Marketing, Advertising, Public Relations, and/or similar field
• A minimum of 3 to 5 years of marketing and/or advertising professional services background, ideally with 1 to 2 years of experience specifically within the Influencer Marketing and/or Content Marketing sector.
• Experience using CRM systems (Salesforce or similar) and Project Management systems
• Thorough knowledge of modern marketing techniques, workflows, and best practices to drive continual organizational efficiency.

VARIABLE COMPENSATION (COMMISSION)

• Campaign Managers are eligible for a 1.0% commission based on the total dollar amount of each campaign they manage and successfully execute, paid monthly.

POTENTIAL PREVIOUS JOB TITLE EXAMPLES

• Manager, Client Services
• Associate Manager, Client Services
• Influencer Marketing Strategist
• Influencer Marketing Manager
• Social Marketing Manager
• Digital Marketing Manager

WHY WOULD YOU WANT TO WORK HERE?

The act of hiring is not simply to up the headcount or to fill a seat quickly. When we hire at IZEA, it’s to add to our strong existing roster of talent and choose the right individual to impact, collaborate, commit, inspire, and grow alongside our tenured teams.

IZEA has been ranked a ‘Top Place to Work’ by the Orlando Sentinel for the past 4 years and has been recognized as a Deloitte “Fast 500” honoree for the past 2 years. We take great pride in creating a positive work environment for all our employees - from our investment in team member ongoing education, to the ability to influence real change across our business - we are dedicated to your long-term growth and success.

At IZEA, you have an opportunity to make an impact on a global scale. IZEA connects leading brands with a network of over 850,000 opt-in creators ranging from YouTube stars to mommy bloggers and everyone in-between. We are the pioneers fueling the democratization of information, entertainment, marketing, and commerce. Our platforms fuel the burgeoning Creator Economy, filled with the next generation of artists, poets, filmmakers, photographers, thought leaders, comics, actors, and musicians. What you do here will impact hundreds of thousands of people directly and influence the actions of millions more.

We provide an open, flexible workplace that welcomes people from diverse backgrounds and viewpoints. IZEA places value on action and results. We seek individuals that thrive in a challenging and fast-evolving work environment. While the company is over 14 years old, our executives remain active player-coaches -- they roll up their sleeves and get their hands dirty by working side-by-side with our team members across all levels of seniority to accomplish our common goals. IZEA is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to our company.

If you are the very best at what you do and seeking an opportunity to attack the “never been done before” with a passionate team of dreamers and doers, we encourage you to apply.

California residents, please follow this link to view the types of information we may gather from California residents who are applicants, employees, or contractors of IZEA, and how we use such information.

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