Job Description

Create a warm, safe, and memorable skating experience in Hotel Jerome’s courtyard rink. You’ll greet guests, size and fit skates, supervise the ice, support special activations, and uphold safety, service, and brand standards.

• Guest service & check-in

  • Welcome guests, manage queues, verify waivers, process payments, and explain rink rules, schedules, and capacity limits.

  • Size, fit, and sanitize skates/helmets; assist with lace-up and adjustments; issue skate aids as needed.

• Safety & supervision

  • Monitor ice conditions and guest behavior; pace sessions; enforce rules with confidence and courtesy.

  • Respond to slips/falls; provide basic first aid and complete incident reports; escalate to Security/Manager as needed.

• Rink operations

  • Perform light ice maintenance between sessions (shovel/squeegee/edging).

  • Set and reset the rink deck (benches, mats, signage, queue stanchions) and maintain clear 5-ft egress around the perimeter.

• Equipment care

  • Track inventory; sanitize and rack skates/helmets; sharpen skates per schedule; flag repairs/defects.

• Programming & events

  • Support holiday activations, family sessions, and private rentals.

• Administration

  • Operate POS; reconcile session counts and cash/charge summaries; maintain opening/closing checklists and logs.

Uniform & grooming:

Hotel-issued outerwear; personal base layers suitable for cold weather; closed-toe, slip-resistant footwear. Grooming aligned with brand standards.

Training provided:

Rink SOPs, guest safety and incident response, POS/waivers, equipment fitting/sanitization, and brand service standards.

Qualifications

• Prior guest-facing role required; rink/ice, recreation, ski, or hospitality experience preferred.

• Friendly, calm under pressure, clear communicator; comfortable enforcing safety rules.

• Must be able to stand/walk for long periods; lift/push/pull up to 40 lbs; work outdoors in winter conditions.

• CPR/First Aid preferred (or willing to obtain).

• Able to work evenings, weekends, school holidays, and peak periods.

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

Auberge Resorts Aspen Inc is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts Aspen Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Auberge Resorts Aspen Inc is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts Aspen Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.