Job Description

Our Member Services Representative will work with our SureMed members, agents, and benefit partners as a liaison that fosters easy and positive communication to problem-solve both common and unique issues. We are looking for a self-motivated individual to join our team to help support our thriving SureMed member base.

RESPONSIBILITIES:

• · Support inbound calls and emails from members, sales agents, and benefit partners
• · Initiate outbound courtesy calls
• · Help members and answer questions about their SureMed membership benefits
• · Resolve account, payment, and enrollment issues
• · Remain knowledgeable of our unique products and procedures
• · Update department spreadsheets
• · Recognize and report compliance issues
• · Facilitate claim processing for insurance benefits
• · Participate in team meetings

SKILLS:

• · Highly personable and accommodating
• · Skilled at research and problem solving
• · Proven ability to handle multiple levels of customer issues
• · Strong comfort with internet/cloud-based applications
• · Client relationship management and insurance experience a plus
• · Strong attention to detail with the ability to multi-task, prioritize, and manage time effectively
• · Strong verbal and written communication skills
• · High energy, patient and motivated
• · Ability to work both independently and as part of a team
• · Self-motivated
• · Strong listening and comprehension skills

BENEFITS:

• · Company pays 100% of the employee's weekly premium for major medical, dental, vision, and life insurance (family members may be added for an additional cost) *
• · Employee 401k Plan
• · Generous PTO policy
• · 8 paid pre-determined holidays
• · Technology-focused, fast-paced working environment
• · Professional team atmosphere with motivated, career-driven professionals as co-workers
• · Expansion and growth with one of the top health insurance marketing companies in the nation

We are currently accepting applications for this role in anticipation for it to open in the near future

*Supplemental benefits such as Dental, Vision, Accident, Critical Illness, and Life insurance are subject to state availability and will only be provided if available in your state of residence.

We will soon return to our offices, at which time, we will utilize a hybrid work schedule with regular required work from the office and moderate flexibility to work from home.

Company Description

https://www.idealconcepts.com/ Ideal Concepts, Inc. is a technology and a transactional insurance marketing company aimed at providing flawless solutions and remarkable service to every client. Ideal Concepts started in the insurance sales and technology industry in 2005 under the leadership of founder and President, John Pequeno. We launched SalesRadix, our newest marketing and sales solution technology in 2014 and for the first time in the insurance industry, SalesRadix provided (and continues) a turnkey sales solution for agents. Our technology gives agents access to the highest quality leads, an advanced marketing system and a solutions focused customer relationship manager. We believe that an agent should focus on what they are best at doing, which is sales, while we manage all of the administrative work, marketing, and technology for them. With that in mind, we launched our own private health exchange in 2015. Our private exchange offers clients and brokers the opportunity to buy and sell ACA compliant plans, along with supplemental coverage like dental, vision, accident and critical illness policies from one source. As we continue to grow in an ever complex industry, you can be confident that Ideal Concepts will continue to develop cutting edge technology, products, and solutions directed at simplifying the insurance industry.