As a Coordination Specialist at Ikos, you'll be responsible for connecting and scheduling with renters and our Insider teams across our cities of operations. The purpose of this position is to be the bridge between renters and the wide variety of housing options we offer.

In this role, you will respond daily to inbound renter inquiries through our proprietary software to coordinate showing appointments with potential renters, Insiders (our team who performs tours and collects renter feedback), and occasionally tenants and property owners. You will use the information within Ikos' proprietary system to help renters find a property that aligns with their needs and qualifications. You will be an integral part of making renting a home simple and delightful by democratizing access, information, and data to our customers and clients. 

ABOUT YOU & YOUR IMPACT:

You’re looking to become an integral part of a young but fast-moving startup team. 

You get things done. You have ambition – integrity and hard-work are some of our core values. You enjoy solving new problems and supporting the company in getting incrementally better every day. You are organized and efficient, with keen attention to detail. You love the fact that your work and input mean something to the company and most importantly the renters we’re serving.

ROLE OVERVIEW:

• Guide Renters upon completion of them seeing a home for rent by answering questions, facilitating requests, and ultimately helping them rent their new home. 
• Identify customer trends and the team on recurring experiences to help elevate the company process and product.
• Maintaining and enrich account data in our proprietary software.
• Learn the Ikos process in-depth and provide operations and sales insight to the team.
• Own up to mistakes and support the team in problem-solving. 
• Be open to learning about all roles within the company.
• Be a team player, willing to work and learn from individuals across the company. 
• Work independently and be comfortable with prolonged communication over the internet.

EXPERIENCE YOU HAVE:

• 1- 3 years of customer service experience
• Strong computer and typing skills
• Ability to spend prolonged periods of time using a computer and communicating with customers 
• Strong attention to detail
• Capacity to work under pressure, meet deadlines, and reach team and individual goals
• Ability to maintain open and honest communication

COMPENSATION AND BENEFITS YOU DESERVE:

• Sign-on bonus for all new hires
• Compensation starts at $12.50 an hour
• Generous personal leave for part-time individuals
• Company laptop to perform your role from home or in the office
• Hours are a consistent 20 to 30 hours per week depending on what schedule you choose, however, we are open to discussing full-time opportunities if of interest.

ABOUT IKOS: 

We're building a technology-enabled service to add transparency to the residential renting market. We're on a mission to match housing with community needs. 

The Ikos Team is an enthusiastic, collaborative and hardworking group. We care deeply about diversity in many forms and are eager to connect with creative, unique, and smart individuals whose values and experiences reflect the communities we serve.

OUR VALUES: 

PROGRESS — We value PROGRESS over perfection. The incremental step towards a path forward takes priority over the perfect solution. In other words, we aim to improve all things we contribute to and interact with by 1% each day. 

GROWTH — We value hunger for GROWTH. Each person precedes their opposition listed in Ikos. We value our teammates investing in themselves by any means necessary to gain vital elements to solve problems we once considered impossible. 

LEARNING — We value LEARNING over the “right” answer. In our stage, a decision is often the selection of two (or multiple) tough choices. In this value, we acknowledge that in every choice the decision-maker has made, regardless of what we discover, we understand and truly believe that everyone did the best job they could given what they knew at the time, their skills and abilities, the resources available and the situation at hand.

CHANGE — We value uncomfortable (of course we mean safely/non-toxic here) CHANGE over status quo. We seek to inch closer to our mission and vision daily, the result is that we will have a different company every 6-12 months.