SPANISH Customer Service Representative
Job Description
We are a recruiting firm and are looking to fill 90 positions for the opening below. Please read the description carefully.
FULL TIME REMOTE CALL CENTER AGENT IN COMPLEX CUSTOMER SERVICE & HEALTHCARE
CAMPAIGN: LA Care / Humana Health Care / United Health Care
ORIENTATION DAY (PAID): TBD at application
EQUIPMENT SET UP DAY (PAID): TBD at application
TRAINING START DATE (PAID): TBD at application
RESPONSIBILITIES:
The Customer Care Representative will provide outstanding service acting as the primary point of contact for customers regarding products and services related to client programs. Associates will provide callers with thorough service that builds relationships, resolves issues and increases overall trust and satisfaction in client’s products and services. Member services for Humana insurance. Candidate will be able to answer questions on the member's plan. Example: What does my plan cover? Is this procedure covered? How does my plan work?
SCHEDULE: 5 days a week. 40 hours weekly (shifts to be determined at training)
PAID TRAINING: YES
REQUIREMENTS: Agent schedules must be clear for first 60 days.
COMPUTER PROVIDED AFTER ORIENTATION.
Experience in a work from home environment a plus.
Must have access to a computer for the 1 day Orientation and a hard wired internet connection of 20mbps download/ 10 mbps upload.
Agents must provide a 21inch. screen monitor and USB headset by training.
***** this is a full time long term position.
Previous experience in customer service is required.
Candidates must be located in the US and over 18 years of age.
MORE ON THE EMPLOYER:
Everise is an established leader in the outsourced call center space. With infrastructures across the US and internationally, Everise offers a dynamic work environment with the opportunity for upward mobility and employee growth.