Job Description
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Provide customer support over the phone and onsite.
- Walk customers through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Provide technical support for sales staff on various products and solutions.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Train Customers on hardware and software.
- Install and configure copiers/MFP’s
- Assist Pre and Post Sales for Managed Network Services
- Network Discovery
- Onboarding
- Monitoring and Reporting
- Installation and Maintenance of Backup Continuity Programs
JOB REQUIREMENTS
- Knowledge of TCP/IP protocols
- Knowledge of networking technologies: firewalls, routers, VPN, VLAN, DNS and DHCP.
- Proficient in Microsoft Office suites and familiarity with Office365 configuration
- Expertise in Windows. Familiarity with MacOS
- Experience with server and application monitoring tools
- Experience with Azure a plus
- Hyper V knowledge a plus
- SonicWall, Cisco, or Meraki experience a plus
- BS degree in Computer Science or related field from an accredited college or university, a plus but not necessary.
PACKAGE
- Comprehensive training.
- Salary plus commission, bonus and sales contests for company sponsored trips.
- 401K, Medical, Dental, Vision and Life Insurance available.
Company Description
Image Systems and Business Solutions (ISBS), is a leader in the office equipment industry, offering a wide variety of business solutions, software, and services for the office environment, document imaging solutions, including hardware and software applications for document management, workflow and security. In addition, we provide network support, office supplies and managed print solutions.