Job Description

We are seeking Healthcare Call Center Representatives to join our team in Tampa, FL. You will be responsible for handling inbound and outbound calls typically regarding claims and eligibility. The hours are approximately 11am - 8pm and shifts assigned based upon performance and seniority. Training periods range from one to two weeks depending upon the assignment.

Please note this is an in-office position and we are located on West Kennedy Blvd.

RESPONSIBILITIES:

• Obtains and verifies client information by answering telephone calls and speaking with clients
• Determines demographics by comparing client information to requirements
• Improves data accuracy by entering client information or confirming existing data accuracy
• Maintains and improves quality results by adhering to standards and guidelines
• Updates job knowledge by studying new training materials and by participating in educational opportunities
• Recommends improvements to procedures
• • Coordinate with healthcare providers to assess validity of claims

​REQUIRED QUALIFICATIONS:

• Previous experience in call centers, customer service, sales, or related fields
• Longevity with past employers and strong record of timeliness and attendance
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Must live in the Tampa, FL area
• Past experience in call center training is a plus

Company Description

Imagenet is a premier technology company that has taken data and document management to new levels of service, security and efficiency. Our core business is providing our clients with agile solutions that reduce costs and increase productivity by providing highly efficient Document Imaging, Data Entry and Validation, Medical Claims Adjudication, and On-Demand Retrieval of documents and data. We are continuously looking for staff at all levels to help us provide the best service to our clients. Employees of Imagenet can expect a supportive atmosphere from the time they start with opportunities for growth and advancement. Imagenet works hard to create a pleasant work setting in all offices so employees enjoy coming to work.