Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Position Summary

The DC Infrastructure Technician III / Lead is a senior technical leader responsible for owning the successful planning, execution, and delivery of complex data center infrastructure projects. This role provides technical direction and hands-on leadership to teams of technicians, ensures the highest standards of quality and safety, and serves as the primary escalation point for technical issues. Operating with a high degree of autonomy, the Technician III / Lead drives process improvements, mitigates project risks, and delivers exceptional results for enterprise, hyperscale, and mission-critical environments.

Key Responsibilities

Project Leadership & Technical Direction

Lead end-to-end technical execution of large-scale infrastructure deployments, migrations, and retrofits

Develop and maintain detailed execution plans, resource allocation, and sequencing for complex projects

Direct and coordinate teams of Technicians I/II, subcontractors, and vendors to meet project milestones

Identify, assess, and proactively communicate technical risks, dependencies, and mitigation strategies to project managers and stakeholders

Serve as the senior technical escalation point for troubleshooting and issue resolution across multiple projects

Advanced Infrastructure Deployment

Oversee and validate complex installations including high-density cabinet deployments, structured cabling systems (copper/fiber), overhead and underfloor pathways, PDUs, and network equipment

Interpret and enforce compliance with detailed design packages, rack elevations, cable schedules, and scope documents

Establish and enforce installation quality standards, labeling, and documentation requirements

Lead high-risk activities such as cutovers, live migrations, and power/cooling infrastructure integrations

Advanced Troubleshooting & Root Cause Analysis

Perform expert-level troubleshooting and root cause analysis on server hardware, network connectivity, fiber/copper infrastructure, and power systems

Lead resolution of complex, intermittent, or systemic issues that impact operations

Develop and implement preventive maintenance programs and reliability improvements

Support capacity planning and infrastructure optimization initiatives

Team Development & Mentorship

Mentor and develop Technician I and II team members through hands-on coaching, knowledge sharing, and skill assessments

Conduct technical training sessions and contribute to the creation of standard work instructions and best practices

Provide performance feedback and support career development of junior technicians

Foster a culture of accountability, safety, and continuous improvement

Decommissioning, Asset Management & Compliance

Lead large-scale decommissioning projects with strict focus on data sanitization, asset tracking, and regulatory compliance

Oversee inventory reconciliation, audit readiness, and accurate documentation across projects

Ensure adherence to all company, customer, and industry standards (TIA-942, BICSI, NFPA 70E, etc.)

Customer Engagement & Process Improvement

Act as the primary technical point of contact for customers during project execution and issue resolution

Collaborate with project managers on scope definition, change management, and customer reporting

Identify and champion process, tooling, and efficiency improvements across the organization

Contribute to the development and refinement of company standards and playbooks

Required Qualifications

Minimum 4–6+ years of progressive experience in data center, telecom, or critical IT infrastructure environments

US Passport

Available to travel up to 80%

Demonstrated success leading technical teams and complex infrastructure projects in the field

Expert-level knowledge of data center infrastructure, structured cabling, power distribution, and network hardware deployment

Proven advanced troubleshooting and root cause analysis capabilities

Strong leadership, communication, and stakeholder management skills

Ability to interpret complex technical documentation, drawings, and project scopes

Experience working independently with minimal supervision in fast-paced, high-pressure environments

Preferred Qualifications

Associate or Bachelor’s degree in a technical field or equivalent military/technical training

Certifications such as BICSI RCDD, Cisco CCNA/CCNP, CompTIA Network+/Server+, or equivalent

Experience in hyperscale data center environments (e.g., cloud provider or large colo facilities)

Proficiency with fiber optic testing/certification (OTDR, OLTS), power quality analysis, and cable certification tools

Working knowledge of DCIM tools, ticketing systems, and project management platforms

OSHA 30, NFPA 70E, and other relevant safety certifications

Physical Requirements

Ability to regularly lift 50–80 lbs and perform physical tasks including bending, kneeling, climbing ladders, and working in confined spaces

Comfort working around live electrical systems and ESD-sensitive equipment

Ability to work extended hours, nights, weekends, and on-call as required during critical project phases

Core Competencies

Strong technical leadership and decision-making

Advanced problem-solving and analytical thinking

Team development and mentorship

Risk management and proactive communication

Customer focus and relationship building

Commitment to safety, quality, and operational excellence

Behavioral Expectations

Demonstrates ownership and accountability for project outcomes

Leads by example with high personal and professional standards

Builds trust and credibility with customers and team members

Proactively identifies opportunities for improvement

Thrives in dynamic, ambiguous environments while maintaining composure under pressure

Flexible work from home options available.