Job Description

POSITION SUMMARY

RealVoice LLC, a Tennessee based industry leader in the fast-growing vacation rental and reservation services industry, is seeking a results-focused sales professional with outstanding sales and customer service skills for its Reservation Services Call Center. If you have a passion for helping travelers plan the vacation of a lifetime, and you want a career in sales, then continue reading about this position.

This is not an outbound / telemarketing position.

The Sales Reservation Representative will interface with customers via phone and email with responsibilities that include booking accommodations and vacation services, as well as answering customer questions pre- and post- booking.

This position will report to a Destination Services Manager.

RESPONSIBILITIES/DUTIES

· Book accommodations; sell vacation and promote resort services.

· Assist customers with pre- and post- booking questions.

· Educate travelers about resort amenities and the surrounding community of services.

· Resolve customer service issues in a timely manner in accordance with RealVoice processes and procedures.

· Thoroughly document all sales and customer service issues, the steps taken to resolve, and the resolution in appropriate CRM systems.

· Act and perform as an extension of the local front desk staff of the resort, which requires intimate knowledge of the resort, its policies and procedures, its amenities and its services.

· Ability to work any shifts as required in a 7X24 hour work environment.

COMPENSATION

Hourly wages plus commission

ABILITIES

· Ability to close sales, cross sell and up-sell amenities.

· Ability and willingness to be on the phone with customers in high-stress situations.

· Ability to work in a fast-paced environment.

· Ability to handle varied situations and multiple work-flows.

· Ability to effectively navigate and function in a Windows environment.

· Basic knowledge of Excel, Outlook, and Word.

· Must be able to work in a team environment.

· Strong accountability and commitment to excellence.

· Ability to work in a CRM system.

EDUCATION AND EXPERIENCE

· High School Diploma or GED required.

· Call center and sales experience helpful but not required.

· Strong written and verbal communication skills.

· Call center and/or sales customer service experience within the travel industry a plus.

ABOUT REALVOICE LLC

Headquartered in Memphis, TN, RealVoice is dedicated to providing a true engagement contact center for its customers. Real people who connect and converse with customers through multiple channels and who thrive on teamwork are focused on providing world class service quality.

Company Description

RealVoice LLC, a Tennessee based industry leader in the fast-growing vacation rental and reservation services industry, is seeking a results-focused sales professional with outstanding sales and customer service skills for its Reservation Services Call Center. If you have a passion for helping travelers plan the vacation of a lifetime, and you want a career in sales, then continue reading about this position.